I needed a form and you were able to supply it. The problem is that I only needed that one form and would be unlikely to use this service frequently enough for the fees to be worth it for me. I think this could be a very valuable service for those who would be in a place to make use of it.

I had some initial problems (undoing things and a pop-up overtime I used text boxes). Customer support representative Ellie guided me through it and was able to resolve most of my problems. I still wish I could use the text boxes without the pop-up though. I believe at this time it is not possible.

I wanted to get the discount and pay for the whole year, not sure, it wasn't clear weather I actually paid that way or am paying for a month at a time? Need to make that easier to understand and make sure you are paying the way you want for the discount. You can do a follow up survey only if you are on the line when you call -

I loved using this program and I don't mind (too much) paying for it, but at age 78 I don't fill out enough forms t5o justify the expense of subscribing. What about a per use fee?

It was very easy to use and was user friendly for using the icons to understand what I was doing. Process was a little slow, but I think that was my computer!