I liked the access to all the forms. It was great. And as I tried to do ever more complicated things with the forms (strikethroughs, initialing the corrections in random places, etc.) I learned more and more about the tools the platform has. It has just about everything you could imagine.

I did not like the way my card was charged the $120 initial annual fee. I only wanted to pay by month. That was misleading and I did not appreciate it. If your going to offer the monthly plan, offer it, make the wording more clear. don't try and trick people into the yearly plan and make them go through customer service to get the refund. The reason I give four stars is because (1) the customer service rep was so helpful in getting me my refund back and (2) you have an awesome product. It is really working well for me.