Last updated on
Nov 28, 2024
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I'd rather pay per document. I don't need the subscription and will likely cancel after this transaction. Consider offering a cheap per-page service in the future.
9/15/16: Hard to find blank forms for completion, but questions are covered well by support folks. Default is yearly subscription, but support folks were able to convert to monthly subscription at desired level.
Problem with changing previous form required upgrade to yearly business plan. The erase tool only works with upgraded plans.
Has many great tools, but a little difficult to navigate, not clear instructions. I am sure I am not utilizing half of the features, it is trial and effort, not all successes, but slowly figuring things out.
Our previous subscription was deactivated because no one seem to know the login or password for the account. It was assumed a temp employee had subscribed who is no longer employed. Difficulty accessing and filling online forms prompted us to re-subscribe. This morning's experience has been great and we plan to continue using this application.
I came in contact with andrew to cancel…
I came in contact with andrew to cancel my subscription and get my money refunded . And he really helped me and solved my problem. Customer service is really good thankyou
I apparently came to your website…
I apparently came to your website around a month ago for some reason. I do not remember why... But, for whatever reason, I signed up for a 30 day free trial and gave you my CC number. I rarely ever do something like this... either way, I noticed the charge on my debit card statement over the weekend and this morning addressed it with Thomas from Customer Service. I was a little frustrated by it, he calmly read my chat message and assured me he would take care of it. Within minutes I received an email cancelling the subscription and refunding my money. Thomas was curteous, professional, quick, and thorough. This is the kind of customer service I WISH all companies had. Especially technical type companies where you rarely get to speak with a human or a person that you can understand. Thank you for hiring people like Thomas. Thank you for your customer service policies. If ever, I need a service like this, it will be yours.
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