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21 May 2017 ... Unified CCX provides options to address multiple contact center ... Finesse iPhone Agent (IPA) for support of phone based agents ... Table 1 Cisco UnifiedContact Center Express Licensing
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How to fill out solution design guide for

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How to fill out a solution design guide:

Start by reviewing the project requirements:

01
Understand the specific needs and goals of the project.
02
Analyze any existing systems or processes that may need to be integrated or replaced.
03
Consider the technology stack, infrastructure, and resources available for the project.

Identify the key stakeholders:

01
Determine who will be involved in the solution design process.
02
Collaborate with business analysts, project managers, developers, and other relevant team members.
03
Ensure all stakeholders are aligned on the objectives and scope of the project.

Define the problem statement:

01
Clearly articulate the problem or challenge that the solution design aims to address.
02
Include any constraints, limitations, or dependencies that need to be considered.
03
Specify the desired outcome or solution requirements.

Conduct a thorough analysis:

01
Evaluate the current state of the system or process in question.
02
Identify any gaps, inefficiencies, or areas for improvement.
03
Consider factors such as scalability, performance, security, and usability.

Brainstorm potential solutions:

01
Generate ideas and alternative approaches to address the defined problem.
02
Consider different technology options, methodologies, and frameworks.
03
Evaluate the pros and cons of each potential solution.

Assess feasibility and risks:

01
Evaluate the feasibility of implementing each solution option.
02
Identify any potential risks, challenges, or dependencies.
03
Consider the impact on time, resources, budget, and stakeholders.

Select the preferred solution:

01
Based on the analysis and assessment, choose the most suitable solution.
02
Justify the decision and rationale for selecting this specific solution.
03
Consider factors such as cost-effectiveness, scalability, and alignment with business objectives.

Document the solution design:

01
Use the solution design guide template to lay out the details.
02
Include diagrams, workflows, architecture, and other relevant documentation.
03
Clearly explain the components, interfaces, and interactions of the proposed solution.

Obtain feedback and approval:

01
Share the solution design guide with stakeholders for review.
02
Incorporate any feedback or suggestions into the document.
03
Seek final approval from relevant parties before proceeding with implementation.

Who needs a solution design guide:

Project teams and stakeholders:

01
The project team involved in the development and implementation of the solution would benefit from a solution design guide.
02
Stakeholders who need to understand the planned approach, architecture, and technologies involved can also use the guide.

Developers and engineers:

01
The solution design guide serves as a reference for developers and engineers who will be responsible for building the solution.
02
It provides them with a clear understanding of the requirements, design considerations, and implementation guidelines.

Quality assurance and testing teams:

01
QA and testing teams can refer to the solution design guide to ensure that the developed solution meets the specified requirements and design parameters.
02
It helps them in creating test cases, validating the system, and verifying its functionality.
In summary, filling out a solution design guide involves analyzing project requirements, defining the problem, brainstorming potential solutions, assessing feasibility and risks, selecting the preferred solution, documenting the design, obtaining feedback, and gaining approval. The guide is essential for project teams, stakeholders, developers, engineers, and quality assurance teams involved in the solution development process.
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The solution design guide is used to provide a detailed plan and instructions for the implementation of a solution.
It is typically required to be filed by the project team or individuals responsible for designing and implementing the solution.
The solution design guide should be filled out by providing specific details and instructions on how the solution will be implemented.
The purpose of the solution design guide is to ensure that the solution is implemented effectively and efficiently.
The solution design guide should include details on the objectives, scope, resources, timeline, and implementation steps of the solution.
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