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What is direct retail customer operating

The Direct Retail Customer Operating and Transmission Service Agreement is a service agreement used by customers to engage with Con Edison for unbundled electric energy and capacity services.

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Direct retail customer operating is needed by:
  • Retail customers of Con Edison looking for electric energy services.
  • Businesses participating in the New York Retail Access Program.
  • Entities requiring transmission service agreements in New York.
  • Individuals interested in unbundled energy agreements.
  • Organizations needing compliance with NYISO OATT.

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FAQs

If you can't find what you're looking for, please contact us anytime!
Eligibility generally includes retail customers of Con Edison seeking electric energy and capacity services. Businesses involved in the NY Retail Access Program may also need this form to initiate services.
While specific deadlines aren't mentioned in the provided information, it's recommended to submit the agreement as soon as possible to ensure service initiation aligns with project timelines.
Completed agreements can typically be submitted electronically through pdfFiller or printed and sent via postal service, depending on Con Edison’s requirements for submission.
You may need to provide identification documents, proof of business registration, or any prior agreements that pertain to your energy service needs. Check with Con Edison for specific requirements.
Common issues include leaving required fields blank, incorrect information entry, and failing to sign and date the document. Always review your completed agreement carefully.
Processing times can vary based on workload and complexity. Generally, expect processing to take a few days to a week. Contact Con Edison for specific timelines.
By signing the Direct Retail Customer Operating and Transmission Service Agreement, you are legally binding yourself to the terms outlined in the agreement, including obligations for service compliance and payment terms.
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