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01.004 e2.0 Handling Participant (Donor) Complaints Cornet Standard Operating Procedure Handling Participant (Donor) Complaints SOP Number: Supersedes:01.004Version:1.1.004 e1.0Approved By:Category:e2.0 AdministrationCTRNet

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How to fill out handling participant donor complaints

01

Step 1: Listen carefully to the participant or donor and allow them to fully express their concerns.

02

Step 2: Acknowledge their complaint and let them know that their feedback is important.

03

Step 3: Gather all the necessary information related to the complaint, including dates, times, and specific details.

04

Step 4: Investigate the complaint thoroughly to understand the root cause and determine if any policies or procedures were violated.

05

Step 5: Provide a timely response to the participant or donor, either in person, over the phone, or in writing.

06

Step 6: Take appropriate action to resolve the complaint, which may involve offering an apology, providing a refund or compensation, or implementing changes to prevent similar issues in the future.

07

Step 7: Document the complaint and any actions taken in a comprehensive manner for future reference.

08

Step 8: Follow up with the participant or donor to ensure their satisfaction with the resolution.

09

Step 9: Continuously monitor and review the handling of participant donor complaints to identify any recurring patterns or areas for improvement.

10

Step 10: Provide training and support to staff members involved in handling participant donor complaints to ensure consistent and effective resolution.

Who needs handling participant donor complaints?

01

Organizations that interact with participants or donors on a regular basis.

02

Charities, non-profits, and fundraising organizations dealing with donor complaints.

03

Events and conferences where participants may have feedback or complaints.

04

Customer service departments of businesses or companies that receive participant donor complaints.

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What is handling participant donor complaints?

Handling participant donor complaints is the process of addressing and resolving issues raised by donors participating in a program.

Who is required to file handling participant donor complaints?

Any organization or individual involved in managing donor participation must file handling participant donor complaints.

How to fill out handling participant donor complaints?

Handling participant donor complaints can be filled out by providing details of the complaint, steps taken to address it, and any resolutions reached.

What is the purpose of handling participant donor complaints?

The purpose of handling participant donor complaints is to ensure donors are satisfied with their participation experience and address any issues promptly.

What information must be reported on handling participant donor complaints?

Information such as date of complaint, nature of complaint, actions taken, and resolutions must be reported on handling participant donor complaints.

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