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RESPONSE TO FEEDBACK RECEIVED ON RELATED PARTY TRANSACTION REQUIREMENTS FOR BANKS21 November 2016Supplement to Annex CBookmarkDescription1. The Association of Banks in Singapore Comments from Member

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Response to feedback received is a document or email sent to address or acknowledge comments or criticism provided by a customer or stakeholder.

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The purpose of response to feedback received is to show acknowledgment of feedback, address any concerns raised, and improve overall customer satisfaction.

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Information such as specific feedback received, actions taken in response, any resolutions offered, and a thank you message for the feedback can be reported on response to feedback received.

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