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COMPLAINTS POLICY (Statutory)Date of Policy Issue/Review Policy approved/dateSignature of Governing BodyNext review[Type here]Reviewed 6th October 2021 by the Headteacher (using model complaints procedure provided by DfE last updated March 2019)By Governors Resources Committee at their meeting on 11th October 2021 Signed on behalf of Governors Resources CommitteeOctober 2022Newlands Primary School Who can make a complaint? This complaints procedure is not limited to parents or
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How to fill out complaints procedure model and

01
Identify the specific issue or grievance that needs to be reported.
02
Gather all relevant information and documentation relating to the complaint.
03
Review the organization's complaints procedure model for guidelines and requirements.
04
Complete the complaint form, ensuring all sections are filled out accurately.
05
Provide a clear and concise description of the complaint, including dates and involved parties.
06
Submit the complaint form to the appropriate department or individual as outlined in the procedure.
07
Keep a copy of the submitted complaint for your records.
08
Follow up on the complaint after the designated response time has passed.

Who needs complaints procedure model and?

01
Individuals who have experienced a problem with a service or product.
02
Employees who need to address workplace grievances.
03
Customers seeking resolution for unsatisfactory service.
04
Organizations aiming to maintain transparency and accountability.
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A complaints procedure model is a structured framework that outlines the steps for individuals to report grievances, ensuring that complaints are handled systematically and efficiently.
Individuals who have experienced issues, such as customers, employees, or stakeholders, are required to file complaints using the complaints procedure model.
To fill out the complaints procedure model, an individual should provide their personal details, describe the complaint clearly, include relevant dates and evidence, and submit the form to the designated authority.
The purpose of a complaints procedure model is to ensure that complaints are recorded, addressed, and resolved in a timely manner, fostering trust and accountability within an organization.
The information that must be reported includes the complainant's details, a description of the complaint, date and time of the incident, any witnesses, and any supporting documents or evidence.
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