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How to fill out a value added reseller support form

What is a value added reseller support agreement?

• A VAR is a company that adds features or services to an existing product and resells it. They provide essential value by custom tailoring products to meet client needs.
• The agreement provides details such as support terms, responsibilities, and compliance expectations to foster a solid partnership between VAR and licensor.
• Legitimate support from a licensor can vastly improve the VAR's offerings, ultimately benefiting the end-users with superior products.
• The involvement of VARs adds unique elements to existing products, which not only attracts customers but also improves overall satisfaction.

What are the key components of the form?

• The cover sheet must delineate the licensor and licensee's essential details, ensuring both parties are clearly identified in the documentation.
• Accurate company address and contact phone number are critical to establish communication lines and facilitate swift interactions.
• Clearly defined roles are essential for ensuring responsibilities are understood, including how administrators will manage problems in service offerings.
• Inclusion of effective date and contract number is necessary to track support terms and associate them with specific agreements.

What support services are provided?

• A predefined annual fee is required for access to comprehensive support services, which might include upgrades and direct assistance.
• Training is key in supporting administrators and teams, fostering skills and knowledge required to utilize the licensor’s products effectively.
• Understanding the fee structure for data communication and associated subscription-based payments is essential for planning budgets.
• An estimate of expected hours of program support should be provided to help users gauge the availability of assistance.

How do submit the form?

• Start by logging into pdfFiller to access the form, which streamlines the process of filling out the required data.
• Use integrated editing and signing tools to customize the form appropriately.
• Clearly follow the submission instructions to ensure that the completed form reaches the licensor without delay.
• Prior verification of filled information is crucial, as it minimizes the chances of errors that could delay processing.

What training and support opportunities exist for administrators?

• Specific training initiatives are provided for VAR administrators, ensuring they are well versed in support systems and product offerings.
• Administrators play a crucial role in isolating issues and providing the right training to end-users, which enhances the user experience.
• Continual support from the licensor during the contract duration ensures that VARs have access to the latest service updates and assistance.

How do VAR relationships and compliance work?

• A clear understanding of how VARs relate to licensors is vital for compliance and operational effectiveness.
• When managing licensor products, it's important to adhere to the conditions of the Value Added Reseller Agreement to avoid breaches.
• Regularly reviewing agreement terms will ensure that the VAR remains compliant throughout the duration of their relationship.

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• Explore tools designed for customizing forms, allowing for unique needs and branding considerations.
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• Access dedicated customer service support to resolve any issues quickly, ensuring continuity in business operations.