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This sample form, a detailed Licensee-Oriented Software Maintenance Agreement document, is adaptable for use the software industry and related fields. Tailor to fit your circumstances. Available
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What is licensee oriented software maintenance
Licensee oriented software maintenance refers to the ongoing support and updates provided to software that is licensed to a specific user or organization.
pdfFiller scores top ratings on review platforms
What do you like best?
I like the ability to send to sign documents the most. I use it in my business daily. I like the features to organize my documents and to make templates. The templates are a life saver. Also, PDF filler has a large library of documents, anyone can easily personalize templates, can prepare add signatures, dates and finalize documents all in one step, saves time, LOTS of time!
What do you dislike?
I like it all. I don't have any complaints.I have used other document signing programs and they are way more difficult to use. No so with PDFfiller. The mobile app is not that easy to use as the (desktop) version. If I had to say Sometimes there is a delay from screen to screen. But that could be connection.
Recommendations to others considering the product:
If you need a document editing tool that does everything you can think of USE PDFFILLER it ROCKS! If you need to use this product to mark up documents and sign, try this product! I like to keep everything that I do 100% electronic, so with products like this, I am able to do so.
What problems are you solving with the product? What benefits have you realized?
I can get leases and contracts signed very easily. I like the ability to get clients to sign contracts and leases on their mobile phones. I now use the program Every Single Day to create, manipulate or convert files that used to sit waiting, sometimes for days at a time, to be done by the one or two people with access to more expensive and less user friendly programs. Now I have a new "can-do" attitude to the workings of .pdf files. I can't recommend this online tool enough and it's so affordable, you can buy a license to use at home. Great product, lots of advantages. You will not look back, you will not regret this purchase.
I like the ability to send to sign documents the most. I use it in my business daily. I like the features to organize my documents and to make templates. The templates are a life saver. Also, PDF filler has a large library of documents, anyone can easily personalize templates, can prepare add signatures, dates and finalize documents all in one step, saves time, LOTS of time!
What do you dislike?
I like it all. I don't have any complaints.I have used other document signing programs and they are way more difficult to use. No so with PDFfiller. The mobile app is not that easy to use as the (desktop) version. If I had to say Sometimes there is a delay from screen to screen. But that could be connection.
Recommendations to others considering the product:
If you need a document editing tool that does everything you can think of USE PDFFILLER it ROCKS! If you need to use this product to mark up documents and sign, try this product! I like to keep everything that I do 100% electronic, so with products like this, I am able to do so.
What problems are you solving with the product? What benefits have you realized?
I can get leases and contracts signed very easily. I like the ability to get clients to sign contracts and leases on their mobile phones. I now use the program Every Single Day to create, manipulate or convert files that used to sit waiting, sometimes for days at a time, to be done by the one or two people with access to more expensive and less user friendly programs. Now I have a new "can-do" attitude to the workings of .pdf files. I can't recommend this online tool enough and it's so affordable, you can buy a license to use at home. Great product, lots of advantages. You will not look back, you will not regret this purchase.
What do you like best?
You can easily delete or add to the document.
What do you dislike?
Price - I find the product too expensive.
What problems are you solving with the product? What benefits have you realized?
I work most of my documents with PDF Filler.
You can easily delete or add to the document.
What do you dislike?
Price - I find the product too expensive.
What problems are you solving with the product? What benefits have you realized?
I work most of my documents with PDF Filler.
What do you like best?
I love that the physician can dictate the form to me and I can easily load the form and type it up for him. He is extremely busy and needs to fill these forms out on his own time. Now I can do it for him saving him the time to focus on face to face visits with his patients.
What do you dislike?
It is very new to me, so I am uncertain if there is anything at this point I don't like, as I am unfamiliar with a good portion of the program. But what I have used thus far is great!
What problems are you solving with the product? What benefits have you realized?
Please refer to
What do you like best?
as I essentially answered this there.
I love that the physician can dictate the form to me and I can easily load the form and type it up for him. He is extremely busy and needs to fill these forms out on his own time. Now I can do it for him saving him the time to focus on face to face visits with his patients.
What do you dislike?
It is very new to me, so I am uncertain if there is anything at this point I don't like, as I am unfamiliar with a good portion of the program. But what I have used thus far is great!
What problems are you solving with the product? What benefits have you realized?
Please refer to
What do you like best?
as I essentially answered this there.
What do you like best?
I love that this is a user friendly and cost efficient alternative to PDF editing. I have found that it can do everything (and more) than other services can. It is easy to use and excellent solution for our company
What do you dislike?
The SINGLE thing that I am not a fan of is the fact that encrypted pdfs can be sent but NOT returned encrypted. Sometimes I will send a form to an employee and need the PDF to be encrypted returned back to me and there is no option for that.
What problems are you solving with the product? What benefits have you realized?
The encrypted services have been a burden but the benefits are abundant. It is a great tool and I love that I can send our employees forms to fill out and they can receive/return them from their phones.
I love that this is a user friendly and cost efficient alternative to PDF editing. I have found that it can do everything (and more) than other services can. It is easy to use and excellent solution for our company
What do you dislike?
The SINGLE thing that I am not a fan of is the fact that encrypted pdfs can be sent but NOT returned encrypted. Sometimes I will send a form to an employee and need the PDF to be encrypted returned back to me and there is no option for that.
What problems are you solving with the product? What benefits have you realized?
The encrypted services have been a burden but the benefits are abundant. It is a great tool and I love that I can send our employees forms to fill out and they can receive/return them from their phones.
What do you like best?
Simple and easy way I can get things done
What do you dislike?
Wish phone app was just as easy to manuever
What problems are you solving with the product? What benefits have you realized?
Signature and cleaning up Documents
Simple and easy way I can get things done
What do you dislike?
Wish phone app was just as easy to manuever
What problems are you solving with the product? What benefits have you realized?
Signature and cleaning up Documents
What do you like best?
I really like how I can fill out any form and it will turn it into a pdf. I also like how I can sign any form with my signature.
What do you dislike?
I do not really enjoy filling out forms that do not provide just a box to type in, rather it is little individual boxes for every letter. When the form is this way. I have to insert a new text box for every letter so that the letters would fall in their own little box and doesn't look out of place. These are the forms that are difficult to fill out. Unless there is a setting I haven't figured out yet.
What problems are you solving with the product? What benefits have you realized?
I am currently a law school student. There are a lot of forms I have had to fill out and PDFfiller makes this so much easier because I can just send them electronically to those who are alright with receiving them electronically.
I really like how I can fill out any form and it will turn it into a pdf. I also like how I can sign any form with my signature.
What do you dislike?
I do not really enjoy filling out forms that do not provide just a box to type in, rather it is little individual boxes for every letter. When the form is this way. I have to insert a new text box for every letter so that the letters would fall in their own little box and doesn't look out of place. These are the forms that are difficult to fill out. Unless there is a setting I haven't figured out yet.
What problems are you solving with the product? What benefits have you realized?
I am currently a law school student. There are a lot of forms I have had to fill out and PDFfiller makes this so much easier because I can just send them electronically to those who are alright with receiving them electronically.
Who needs licensee oriented software maintenance?
Explore how professionals across industries use pdfFiller.
Licensee oriented software maintenance is needed by:
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Software developers
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IT departments
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Organizations using licensed software
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End users requiring support
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Software vendors offering maintenance contracts
Licensee Oriented Software Maintenance Form Guide
How do software maintenance agreements work?
A software maintenance agreement is fundamentally a contract between a software vendor and a licensee, outlining the terms under which maintenance services will be provided. This agreement serves as a roadmap for both parties, detailing expectations and responsibilities throughout the software’s lifecycle. For licensees, understanding the nuances of these agreements is vital as they set the foundation for ongoing support and service.
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The primary purpose is to ensure that the software remains functional, secure, and regularly updated to meet user needs.
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For licensees, these agreements protect their investment and ensure that necessary support is available to resolve issues as they arise.
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Typical elements include scope of services, response times, update policies, and warranties.
What information is essential before filling out the form?
Before completing a licensee oriented software maintenance form, certain information should be gathered to ensure a smooth process. This involves collecting details about the vendor, the license agreement terms, and the specifics of the software product itself. Accurate information reduces the likelihood of errors and misunderstandings.
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Collect essential details like name, contact information, and service history.
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Document relevant dates, numbers, and conditions that need to be adhered to.
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Include information about the software version and specifications, which are crucial for effective maintenance.
How are maintenance services defined in the agreement?
Defining maintenance services is critical in any software maintenance agreement. This section outlines the availability and scope of the maintenance services provided, including response times and types of support. Clarity in these definitions helps avoid disputes and ensures that both parties have consistent expectations.
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Outline when services start, the duration of the agreement, and renewal terms.
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Clarify any warranties that accompany the software, ensuring the licensee's expectations align with the vendor's offerings.
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Define the scope of technical support, including limitations and what constitutes a priority issue.
How to effectively request maintenance services?
To ensure effective communication, it is vital for licensees to understand how to submit maintenance service requests. Knowing the appropriate channels and protocols can significantly expedite problem resolution. Clearly defining roles and responsibilities in this process further streamlines interactions with vendors.
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Identify channels such as email, online forms, or phone calls used for requesting service.
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Understand expected turnaround times for various types of issues to align expectations.
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Specify who within your organization is responsible for submitting requests and liaising with the vendor.
What strategies can encourage timely problem resolution?
Timely problem resolution is critical in software maintenance, and vendors can be incentivized to respond quickly. Establishing clear expectations about response times and defining consequences for delays can motivate vendors to prioritize your requests. Evaluating their performance based on responsiveness reinforces this approach.
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Consider performance bonuses or contract terms that reward prompt responses.
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Define potential credits or penalties if the vendor fails to meet the agreed timelines.
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Track responsiveness and resolution times to hold vendors accountable.
What are the expectations regarding updates and enhancements?
Updates and enhancements should be clearly outlined in the software maintenance agreement. Vendors need to communicate their responsibilities regarding defect corrections and software updates. Understanding how major and minor updates are handled can help licensees plan their operations accordingly.
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Employ clear definitions of what constitutes defect corrections and how they will be communicated.
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Establish protocols for how updates will be announced to the licensees.
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Differentiate between major and minor updates and their implications in the agreement.
How can pdfFiller facilitate document management?
pdfFiller's suite of tools streamlines document management for licensees filling out the software maintenance form. Users can edit documents directly, electronically sign agreements, and collaborate easily, all from a cloud-based platform. This integration supports a seamless process for managing the complexities of software maintenance documentation.
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Access features that allow easy modification of documents to fit specific needs.
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Utilize a smooth sign-off process that speeds up agreement finalization.
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Enhance teamwork through shared access and collaboration tools for document creation.
How to fill out the licensee oriented software maintenance
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1.Access the pdfFiller website or app and log in to your account.
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2.Locate the template for 'licensee oriented software maintenance' within the document library.
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3.Click on the template to open it in the editor.
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4.Review the fields that require your input, such as licensee details, software version, and maintenance terms.
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5.Fill out the licensee information accurately, using the appropriate names and addresses.
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6.Specify the software details, including name, version, and any specific features covered under maintenance.
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7.Detail the scope of maintenance services offered, indicating support hours, response times, and any exclusions.
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8.Add any necessary attachments or additional documentation required for the maintenance agreement.
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9.Once all fields are filled, review the document for accuracy and completeness.
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10.Save your changes and choose to either download the document or send it directly for signatures.
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