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The following is an actual State Farm recording names and places have been edited out for their privacy, and I'm like yeah this is what their wants they're going to ask is what the client number is thanked you for calling city that is spaniel Oh buddy mystery yeah if your vehicle has sustained damage due to wind hail or flooding we can do best one if you know your team number or extension or compress to for a mailing address or fax now enter your two or ten digit extension followed by the pound sing your call may be monitored or recorded for claims remain on the line so here's a man state's our model claim he can, I help you I'm calling regarding a claim you have you ready what's that claim number one eight zero one it looks like a different office is handling your claim so let me connect you to that office can you hold on the phone with measure all right just one moment thank you for calling State Farm Auto claim that I sign us or be manually if you are an insurance carrier or rental car provider press two for all other calls remain on the line please enter the first two digits of your claim number if you do not know your claim number boss your pop your call may be monitored or recorded thank bond claims my name is 20 to speak with you regarding a claim on my vehicle please okay with that coin number one eight zero one oh I don't want to take a look at your claim how are you doing today I was good until about ten minutes ago okay well let's make it better coconut um I just walked into the body shop it's going to do the repair work on my car okay and first time I've seen the estimate they have a had a copy of it emailed to them, and I'm looking at probably 20 items on here that are remanufactured are used parts are aftermarket parts and I do not I did not pay, and I do not pay and aftermarket premium for my insurance coverage with State Farm, so we got to get Hyundai parts on this car bottom line so the parts that you find are not Hyundai parts are using their going to join in okay here's the deal I paid I pay premium and that premium is not discounted there's some aftermarket premium so what I would like is I would like new Hyundai parts on this car I have insurance I pay premiums I have paid premium since I was 15 years old my parents pay State Farm thousands of dollars in premium a month I would just like to have new parts put on my car I don't understand sir and that understand your frustration all I'm trying to get to the point is I just want to know see they put Hyundai parts already it doesn't matter okay here's understand what you're saying I'm trying to get to your answer for your brand-new cars I'm going to get I have no I have no idea doesn't say it and I can ask the gentlemen here at the repair place to help me identify this but what it says is remanufactured used remanufactured recycled it's so-so it's irrelevant to me whether it's a used Hyundai part or a used Toyota part it's a used part, or it's a remanufactured part so all I...
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