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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
Using iPhone to complete apps and send out for signature.. Had some glitches.. Wasn't able to select or choose (full access or sign only option for recipients. The screen shut down too quickly each time and 'disappeared before I could actually select.
2015-09-02
It was very helpful to have forms at my fingertips that required little effort to complete. It also provided some forms that I did not have but a customer required. Very helpful!
2016-05-13
Soda was a waste of time and never sent a confirmation email. your company did what it said it would do. i am satisfied with the service but not the price.
2018-01-09
What do you like best?
I love transforming all of my PDF files into editable documents . I also enjoy the digital signature feature for authentication and business purposes.
What do you dislike?
There is nothing that I dislike about this product.
What problems are you solving with the product? What benefits have you realized?
Able to transform difficult to edit documents into usable forms on a frequent basis. Love the compatibility with all platforms including social media!
I love transforming all of my PDF files into editable documents . I also enjoy the digital signature feature for authentication and business purposes.
What do you dislike?
There is nothing that I dislike about this product.
What problems are you solving with the product? What benefits have you realized?
Able to transform difficult to edit documents into usable forms on a frequent basis. Love the compatibility with all platforms including social media!
2019-01-28
It has worked great for me
It has worked great for me! Very user friendly, never had any issues with it since I purchased it over a year ago. I would very much recommend it
2019-11-24
I signed up for a subscription but only needed it for one document. I canceled but was charged again a month later. I canceled again and contacted customer service. They said the first cancellation must not have completed but refunded me the money. That is great customer service. I will definitely use them again.
2023-01-30
Great Customer Service
Great customer service, very quick reply and they took care of my issue immediately. Highly recommend this company. I did use the service as a free trial once and it's well worth the yearly fee if you have a need for a service where you can fill out, update and/or use .pdf documents.
2021-05-26
cancelled as a gesture of goodwill
I downloaded the software and although it has a lot of good features, I didn't really need it. I thought I had cancelled right then, but I haven't found any more mail from me. Now the annual amount has been debited and I have contacted their support. After I explained that I didn't actually use the software, the subscription contract was subsequently and I was refunded the amount.
2021-02-16
I tried the software and then cancelled…
I tried the software and then cancelled it. For me it was too challenging to use. However they still charged my account for a year up front. I didn't authorize that. I called and requested a refund and they gave one right away, so they said. It was just today I requested a refund so I will check my account in a few days to see if they actually sent it. If you don't see a complaint from me here on Trust Pilot then PDFFiller honored my request. My name is MarioV.
2020-08-27
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Contact Support
How do I increase first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
How do I improve my first call resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What does first contact resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do you calculate percentage resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
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