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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
OVERALL FAIR-GOOD EXPERIENCE. MAJOR FLAW: FORMATTING IS NOT CONSISTENT FROM TABLET TO LAPTOP.SIGNIFICANT EDITING REQUIRED. VERY TIME CONSUMING AND NON-PRODUCTIVE.
2016-09-06
I had some initial problems (undoing things and a pop-up overtime I used text boxes). Customer support representative Ellie guided me through it and was able to resolve most of my problems. I still wish I could use the text boxes without the pop-up though. I believe at this time it is not possible.
2016-11-04
I am am extremely impressed with this service. Very easy to use. I recommend this to any private person and businesses seeking a convenient document fill product.
2017-06-06
What do you like best?
Frantically searching for a way to fill out a PDF form without losing all of your work? PDFfiller works great, does just what it says on the tin, and has the best customer service I've experienced with a website.
What do you dislike?
Though I was wary of a paid service at first, their customer service was as helpful as any I've ever experienced and the product works as promised.
What problems are you solving with the product? What benefits have you realized?
Filling out forms as a graduate student working far far away from campus, PDFfiller helps me get it all in order without a struggle. It simply makes life easier.
Frantically searching for a way to fill out a PDF form without losing all of your work? PDFfiller works great, does just what it says on the tin, and has the best customer service I've experienced with a website.
What do you dislike?
Though I was wary of a paid service at first, their customer service was as helpful as any I've ever experienced and the product works as promised.
What problems are you solving with the product? What benefits have you realized?
Filling out forms as a graduate student working far far away from campus, PDFfiller helps me get it all in order without a struggle. It simply makes life easier.
2019-08-30
PDFfiller is simple and easy to use. It gets the job done.
Easy way to have paperwork signed.
PDFfiller makes the documents look very clean and keeps me organized. Also it is not hard to figure out how to use it. The customer support is amazing too.
There are no CC options when sending out a document for someone to sign. I hope PDFfiller creates that feature soon.
2017-11-14
It was amazing and very user-friendly! I love that pdffiller makes it so easy to fill out a form and sign a signature. Better than filling a form in Adobe Acrobat because you have to figure it out yourself.
2021-10-10
Great PDF Filler!
We needed and easy way to for patients to sign there name for Covid testing. Before we came across this they were signing with pen and paper and now they sign digitally on and case protected iPad that can be wiped down and sterilized. The iOS pdffiller app then digitally sends the completed PDF to a nurse. The whole process is seamless.
PDFfiller is very easy to use. Some features that we love are:
-Being able to convert a file into a PDF
-Converting a PDF into a Fillable PDF
-Creating PDF online.
There is also a mobile application for Android and iOS that works great.
Initially it was tough finding out where things were and where the files ended up when saved or converted over to be fillable. I think the menu could be simplified and reorganized.
2020-09-29
I am a relatively new user to pdffiller, but have found the platform user friendly and does exactly what I need it to. Helping me modernise a lot of statutory requirements for e-signatures and template creations.
When I experienced issues loading documents due to permissions through my work network, the support team at pdffiller responded quickly and continued assisting myself and co-ordinated with my employers IT support function to resolve it within 24 hours, allowing me to get on with my job.
2020-09-25
i like it a lot but i rather buy the software to install...
i like it a lot but i rather buy the software to install on my desktop since i only will use it like once or twice per year. but i loved it.
2020-04-23
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do you measure one call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
How do you calculate resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is call resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
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