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I never used the internet to fill in forms and PDFfiller sure is a saver although I hever had any used of this type in the past, Thank you for making us illiterate users show us how to do it
2014-06-17
This is the first time I've needed this type of aid, and I've found it to be very useful and relatively easy to use. Sorry, I'm really too swamped with work to do another survey
2015-10-10
initially the software did not allow me to transform document to pdf. contact customer support and eventually the software work as instructed. last the pdf filler content page will not allow the user to rotate the document to the correct form. the document had to be rescan to the proper orientation prior to changing out the format.
2016-12-19
Web based PDF signing tool
I use PDFfiller for signing purchase orders or sending proposals for clients to digitally sign. It's great because users can sign documents in their browser without needing to download anything.
PDFfiller's editing tools leave much to the imagination. I don't use the editing features as I can accomplish what I need with other programs.
2019-09-28
I had know problem using it.
It is design for people who aren't that familiar with different programs.
Easy to use, self explanatory . Even my wife who rarely uses computer was able to use it.She was surprised her self that she able to use it without much help.
2017-11-14
I love this company! Not only a great product, but when I had an issue, customer service solved it for me in minutes!!! They are fantastic! Honest and trustworthy!!!
2024-03-30
Error in my ways!
I was unaware that I had used the service in the past which voided out my free trail. I then subscribed again and was instantly billed for a full year. When I realized my mistake, I reached out via instant message to the support staff. The service was stellar at best. They assisted me promptly and corrected my dispute which was impressive to say the least and speaks to the integrity of this service.
2023-08-03
Customer service are extremely…
Customer service are extremely efficient. I had an issue, it was dealt with within an hour. Could not ask for better customer service.
2021-12-15
Wish it was more affordable
Works great and seems to be the only app that put everything in the proper format for editing. My only complaint is that it isn't more affordable, especially for first year subscriptions I feel like there should be a discount so that you can truly decide if spending that much at once is worth it to you and your business needs.
2021-01-03
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Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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