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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
I would like it a little more clear about blank forms and saving filled-in form...little confusing...I find myself deleting from one form to prepare anothe
2016-12-03
Great. Still getting used to it though. But is very helpful indeed. When I paid for this it cost $120 but my credit card was deducted $170. I am still waiting for a response please and a refund
2017-03-20
I first tried PDFfiller with a trial subscription and to be honest, I really just wanted it so I could add text to a document and I didn't plan to extend my subscription. But after trying it, I liked it so much, I continued the subscription after the trial and my subscription expires in 2 days and I plan to renew for another year. I'm a freelance paralegal and often need to add text (and complete forms) in .pdf format. The program is also very easy to use and has many great features (like "erase" and different font styles and sizes). My subscription has more than paid for itself and I would - and do - highly recommend PDFfiller to anyone looking for this type of program.
2017-06-02
It took me a bit to figure it out. Your guide was confusing and l tried to read it but l didn't find it helpful but l did figure it out on my own. I was fine after that.
2018-10-30
What do you like best?
Ability to sign documents and scan forms for filling.
What do you dislike?
Needs a text rotation tool and more shapes available. Also limited on fonts and text color.
What problems are you solving with the product? What benefits have you realized?
I get W9 filled for clients easily. Contract signing digitally. I can make instructional maps using map templates and email directly to employees.
Ability to sign documents and scan forms for filling.
What do you dislike?
Needs a text rotation tool and more shapes available. Also limited on fonts and text color.
What problems are you solving with the product? What benefits have you realized?
I get W9 filled for clients easily. Contract signing digitally. I can make instructional maps using map templates and email directly to employees.
2019-08-15
I had DocuSign and tried PdfFiller. A much better experience with PdfFiller. Easier to use, and less costly for the infrequent user like My Wife and Myself
2022-01-24
What do you like best?
The ease of use. A vast level of functionality
What do you dislike?
Some features like fillable links do not work with phones very well
What problems are you solving with the product? What benefits have you realized?
Still working with it
2021-11-10
pdf Filler is surprisingly worth the investment
pdf Filler is surprisingly worth the investment. I don't have a PDF application on my computer, so having one online that I can easily use to view, fill, and send documents has been a huge help for work and personal use.
2020-05-28
Would recommend 100%
This app is really great and offers I good service. I had an issue and contacted the customer service, they resolved it within an hour and were super amiable
2020-05-13
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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