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Complete Contact Resolution: make editing documents online a breeze

Most of the people has ever needed to file a PDF document. For example, an affidavit or application form that you need to fill out online. Thanks to PDF editing tools, you will be sure that information in your document is 100% correct. Having access to a PDF editor gives you the ability to edit text, add pictures, fill out forms and convert PDF files to other document formats.

Use pdfFiller to create fillable templates on your own, or upload and edit an existing one. Once finished, save it as a PDF file, or export to the platform you're using with built-in integration's features. Convert PDFs to Excel spreadsheets, pictures, Word files and more.

Sign documents digitally using e-signature, which you can create with your mouse or touchpad, or scan from a photograph. Get access to it from all your devices and your signature will be verified all across the United States, under the DESIGN Act of 2000.

Discover powerful editing features to make your documents look professional. Store your information securely and access across all your devices using cloud storage.

Edit PDF documents online. Change the content or mix it up with images, apply watermarks or add checkboxes

Fill out fillable forms. Browse the template library to select the ready-made document for you

Create documents from scratch. Add as many fillable fields as you need. Copy and paste text.

Change the format. Convert PDF files to any document format including Word or Excel

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How to Complete Contact Resolution

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What our customers say about pdfFiller

See for yourself by reading reviews on the most popular resources:

Anonymous Customer

2018-02-20

Really good experience! I used it for UK Law Society forms relating to the sale of my property. The forms are excellently produced and easy to complete and save. The functionality is REALLY good!

5

Consultant in Financial Services

2018-01-17

What do you like best?
Ability to add notes to PDFs for my clients. It really does help answer questions for them much faster and help them understand the document better.
What do you dislike?
I wish I could merge and rearrange documents without it costing more to upgrade to do so. Would also be nice if If could set two password when securing a file. One for client and my master password
What problems are you solving with the product? What benefits have you realized?
Being able to mark up pdf documents for my clients that otherwise I could not. I like the pen option to call out important numbers for them to review. Being able to highlight where there signature is needed is an added plus

5

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For pdfFiller’s FAQs

Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.

How do you ensure first call resolution?

Ensure Quick Response Time. 60% of customers believe that one minute on hold is too long to wait to speak to customer service. Consider Live Chat. Offer Seamless Bot to Human Support. Focus on Customer Satisfaction. Keep tabs on FCR Success. Offer Multi Channel Fluidity.

How do I improve my first call resolution?

Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.

Why is First Call Resolution important?

FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.

How do you calculate first call resolution?

The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.

What is first call resolution rate?

For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.

How can I improve my call flow?

Minimum On-Hold Times during Calls. Nobody likes being put on hold during calls. Efficient Call Flow Management. Call centers get a lot of calls. Happy Calling Agents. Proper CEM integration. Listening to the Customers.

What is first contact resolution?

Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.

What is first time resolution?

In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.

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