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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
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How does a phone warranty work?
Many cell phones come with a 1-year limited warranty which can be extended. Warranties usually cover manufacturing defects and hardware malfunctions but do not cover damage from accidents and misuse. Insurance costs you extra each month and helps you pay to fix cracked screens, water damage, and other repairs.
Can you get a new phone under warranty?
Dear OPT, If your phone is still under warranty, the carrier or manufacturer will repair or replace your phone if it stops working. The same goes for Android phones as well: they'll give you a refurbished version of the phone you have, unless it's out of stock.
Does Apple replace phones for free?
Apple offers a service for out-of-warranty iPhones so while it is unlikely you can get it fixed for free you may be able to get a replacement for a knocked down price. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.”
How long is a new phone under warranty?
The vast majority of manufacturers offer a warranty for one or two years from the date you purchase your smartphone. If a hardware fault develops within that period then you have the right to demand a repair, replacement, or a refund.
Does Apple replace iPhones with new ones?
If you are under warranty then Apple should replace your broken iPhone, but it's unlikely they would give you a newer model. You should also note you're your replacement phone may not be new, it is likely to be refurbished, however, that will not affect your warranty.
Can I get a replacement phone at AT&T store?
Call 800-331-0500 to reach the AT&T customer service line. You may be able to take your phone directly into an AT&T store to make a warranty claim, but they may not be able to replace it on the same day. Be respectful while you're on the line with customer support.
How long is your phone under warranty?
Most phones and tablets are covered by a one or two year manufacturer's warranty. This applies to the kit itself, but the battery and any accessories like headphones and chargers might have a much shorter warranty period — often two months or less.
What happens if your phone breaks on contract?
So if your iPhone breaks down when you've had it over a year, but before your two-year contract is up for renewal, you could be stuck on a contract you can't get out of with a phone that doesn't work. If this happens then your case is with the network or retailer rather than Apple.
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