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Excellent product. Clearly, this was well developed. Kudos to the programming team. Wish it were a little cheaper! Want to get additional customers? Give a military discount.
2014-11-06
It is easy to use and very helpful. I just started so I am a bit slow in getting the documents made or using it. I would have liked it a bit more straightforward, but I like it so far.
2018-03-19
Took me a while to learn how to use this but it has saved me a lot!!! Using this site I have been able to save leg work as well as money! Well worth time spent learning how to use it! Still have a lot to learn!
2019-07-17
BLM REMODEL s review
I like not having to hand rite proposals any more
Easy to use as a contractor that builds, and is not computer friendly lol
Nothing I love everything about the service
2019-01-16
REALLY GREAT SOFTWARE
REALLY GREAT SOFTWARE, I COULD NOT IMAGINE THE THINGS YOU CAN DO WITH ONE CLICK ON THIS SOFTWARE TO EDIT PDFs, ADD SIGNATURES AND STAMP WAS TOO EASY
2023-05-30
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I would like to have a media or image folder that we can get to without being in edit mode. Connecting team members is not easy and not straightforward - it would be great to have more control over this.
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PDF filler replaced Adobe. Adobe had so many glitches and didn't allow us to edit all documents. Now, PDF Filler gives us the ability to get our work done and quickly!
2022-11-14
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2022-06-24
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2022-04-12
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2022-02-14
Correct Contact Resolution Feature
The Correct Contact Resolution feature helps you connect with your customers in a meaningful way. It ensures that your team addresses the right contacts, providing a personalized experience that meets each customer’s needs. This tool is essential for fostering strong relationships and improving customer satisfaction.
Key Features
Accurate contact identification
Real-time data updates
User-friendly interface
Integration with existing systems
Automated follow-up reminders
Potential Use Cases and Benefits
Enhancing customer service responses
Reducing customer frustration and confusion
Improving team efficiency through targeted outreach
Streamlining communication across departments
Increasing customer retention rates
This feature addresses common issues by ensuring your team connects with the right person every time. It eliminates guesswork, making every interaction count. Ultimately, Correct Contact Resolution saves time, enhances accuracy, and boosts overall customer experience.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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