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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
PDFfiller was intuitively simple to use in creating an important document. I had difficulty erasing some text I accidentally superimposed onto my document and the recipient who ultimately got the PDF I created could not open it. Also disappointing was the fact that I didn't realize I had to pay a tidy subscription price until after I completed my document and tried to send it off (and save it). That all led to an initially horrible review.
But, I have to say that my experience with PDFfiller and Elie, the rep I dealt with, revised my entire experience. Not only did Elie help resolve the problems in a very timely fashion, I received a refund! PDFfiller seems dedicated to provide the user an efficient product and the customer service is the best I've seen with any internet-based business. Elie is a great ambassador for the business and she really follows through with her promises! I never expected that. They are also going to revise some aspects of the user interface to ensure proper notice of expense and conditions of subscription. I will certainly use PDFfiller in the future!
2015-06-08
It is intuitive, easy to use, provides adequate help for new users requiring guidance, and provides flexible outlets for PDF use. On the down side, I do not require a secure connection for my PDF work, and the lag in loading and saving my changes & files is distracting and unpleasant.
2016-11-20
It's not as intuitive as I hoped to use the mobile apps, and it seems there are many steps to doing the main process which led me to purchase PSF filler--uploading and emailing HIPAA related documents that I've photographed. I'm sure there'll be a learning curve, however, so I am still hopeful.
With two helpful and timely chat guidance, I was able to resolve my problems with scanning and uploading photographed documents quickly. I still wish the mobile app allowed me to rename the document so that I wouldn't have to fiddle with it later in the browser app, but am happy with many other features at this point.
2018-01-13
Excellent PDF filling software
I really recommend this software, just get a good internet connection or else you might get a bit frustrated.
This software is really good for filling pdfs my clients send me and then sign them at ease, and the fact that you can use an extension for your mail and edit online without having to download saves a lot of time
Living in a country where slow internet connection is a constant problem, working with this software can be a pain sometime.
2018-05-17
100% felt Heard and understood
I started off panicking about why I requested assistance ... but the agent assigned to me was beyond patient and kind. Her calm brought me to a place of comfort and she helped me to resolve my issue in a very timely manner. Thank you, Marie!!!
2024-11-29
He tenido una buena experiencia, pero lo único a mejorar que al realizar cualquier modificación queden alineados al texto, ya que al guardar el documento se pierde.
2024-05-05
Fantastic tool
Fantastic tool! Easy to use and export your documents. It saves each version of your filled PDF, so you don't have to worry about filling it out all over if you need to make minor changes.
2024-04-16
It works well overall
It works well overall. I like being able to take an existing form and change the names of the form elements to match our database.
The one issue I just had was with text alignment for a text box. I do not see the property for that. My workaround was to copy an existing text box that was center aligned.
2024-03-27
Top Notch Customer Service: They were polite and quick to respond.
Large Selection of Templates and a Template/Doc Creator.
Enjoyed the easy of sending Documents for review/signature.
Would highly recommend this service to anyone needing quick and easy documents for all kinds of topics.
2020-07-22
For pdfFiller’s FAQs
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What if I have more questions?
Contact Support
How do I increase first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
How do I improve my first call resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What does first contact resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do you calculate percentage resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
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