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This is a great program. It saves a lot of time and is easy to use. I would like to thank the developers for their time and effort in making such a useful product.
2015-10-04
Very intuitive and easy to use application that provides a high standard product. Much better than other applications on the market that I have tried in the past.
2017-11-19
Editing PDFs has never been easier
I needed forms to be editable so members could easily fill things out and return them for us to add to our electronic database.
PDFfiller has a variety of helpful tools, but my most favorite feature is making a PDF form editable! Game changer.
The learning curve with PDF filler was a little bit more cumbersome than just opening a PDF and being able to edit it.
2019-10-09
Excellent PDF filling software
I really recommend this software, just get a good internet connection or else you might get a bit frustrated.
This software is really good for filling pdfs my clients send me and then sign them at ease, and the fact that you can use an extension for your mail and edit online without having to download saves a lot of time
Living in a country where slow internet connection is a constant problem, working with this software can be a pain sometime.
2018-05-17
So far
So far, so excellent. User experience takes a little getting used to, but a quick google shows you how to do it. And I haven't found anything yet that it wont do. Great tool. Used it for about 40 documents so far. Splicing things together, re-wording and cutting and changing dates. Basically editing everything imaginable in pdf.
2022-05-07
What do you like best?
I can easily upload any type of form and start working immediately. Forms from the web, forms from vendors, Word documents, etc. I can also easily comvert to and from pdf as the form demands. Saving the document is a breeze and it is always the last form at the top when I log in again. It even reminds me if I have already started the same form again and gives me options.
What do you dislike?
The log-out is sometimes too quick, especially if I get interrupted on the phone. But even then, I just log back into the site and continue. Sometimes when I convert the file is in portrait or landscape, and it takes some time to change the orientation. However, once I got the hang of it, it went pretty quickly. I like the newer version better than what I used years ago.
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I can quickly complete forms for employment verification, DSS forms, unemployment forms, etc. I have yet to find a form I can't complete with pdfFiller. It speeds up my day and getting things accomplished as quickly as possible. It saves me, on average, 30+ minutes for each form. Thank you for making my life easier. I am always looking for things to help me help our company and pdfFiller is one such tool.
2021-10-13
What do you like best?
I like the fact pdf Fills stores and keep my documents in order!
I like it's easy to use, and it comes with a fax!!
I am very pleased that I can send a fax, and I am able to submit report!
Also, it come with live help that is an excellent feature!
What do you dislike?
I dislike the wait period of 30 minute if I forget my password!
The systems doesn't seem to lock in my password.
I believe I have changed passwords maybe 3 times in under a year.
Recommendations to others considering the product:
Try it! The price is good! The service is good! I have spoke with tech support a couple of time because I got locked out because I forgot my password and made to many attempts, so that's an excellent feature! You can also send faxes, so that's good. I will look to renew my subscription again! It's a good product!
What problems are you solving with the product? What benefits have you realized?
Well because of pdfFiller, I can send pdf files to coworkers and present files as needed!
Before pdfFiller, my pdf files were not accepted by my supervisor and staff computers, but now, I can send pdf files with no concerns using pdfFiller! With the company working from home and folks using different systems/computer it's good that pdfFiller documents are able to be received by all my coworkers!
2021-02-16
A Time Saver for Any Business who deals with PDFs
Extremely satisfied. We had no idea how much time we were spending on PDF management prior to PDF Filler. A huge benefit for us when we discovered this tool.
We work in a heavy regulatory environment, so the ability to edit and amend PDFs quickly and in a compliant manner is huge. The Tool is amazingly user friendly and a huge time saver.
We'd like to see them expand to different document sets. As our business grows we anticipate additional unique document types. It does PDFs well but it limited.
2021-01-29
User Friendly
So far, it's been great. Seems very user friendly, I had one issue where I couldn't find the Sign Now button (that could be made more visible or made as the default), I emailed Support and they responded very quickly, which I really appreciated.
2020-10-15
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What if I have more questions?
Contact Support
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
How do you calculate FCR?
Calculating FCR is as simple as taking the total amount of feed consumed by the flock and dividing it by the amount of weight gained or the number of eggs produced. In other words, FCR equals input divided by output.
How is FCR calculated in call center?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is FCR in customer service?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is FCR rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
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