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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
I AM ONLY HALF WAY DONE BUT SO FAR VERY EASY,HOWEVER I FIND THE BILLING OPTIONS DECEPTIVE, ALSO LIVE CHAT SUGGESTED A SOLUTION BUT DIDN'T MENTION IT REQUIRED AN UPGRADE!
2016-02-11
PDF Filler Descriotion
It has been wonderful from the online accessibility to the ease of computer use. The screen font was adjustable, so I like that it is non-discriminatory.
This software is affordable, and saved me some job hunting in person. It allowed me to sign some paper stuff online.
I o not like that this software left out the name of the company whose creator devoted it to. In addition, it leaves out some colors like blue and black from a police department.
2020-03-24
Works pretty awesome.
I edit pdfs on the regular using this software and it's very fast and easy.
It's very easy to edit pdfs. I have to edit multiple pdfs and I use this software. It's very beginner friendly and its a simple tutorial to show you exactly how to edit the files.
When you edit the text it's never the same font as the original pdf so it's very noticeable. If that's not a problem to you then you'll love this software.
2019-11-08
It works like a charm
Copy, paste and cut text on PDFs in the document editor.
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At first I thought they were scammers, but I took the risk and paid for what they asked for. Now I use almost everything they offer.
I like that I do not need to download and upload the document back.
I would like to print the document immediately after editing. Now I need to save it first and then I can print the document
2018-02-20
SSA 44 Review
The instructions were clear and the mechanisms to enter and modify data was easy to understand and complete. I'm not facile with computer programs and this was easy for me to complete.
2024-02-05
Well
Well, this is my first experience and it was very well, although I will be sure of this assestment until I receibe the opinion of my coleges since they will read the edited pdf.
What I think that PdfFiller is doing well? Well let me have another edition experience and I will be on the condition to answer this question.
The only thing that I didn't like, was that I select the option to pay 15 dlls and the charge to my credit card was almost twice.
2023-10-11
Finally! A way for me to fill things out properly without printing!
I am very happy so far with this experience because not only does it allow me to fill out pdf's online and not waste paper and look unprofessional, it allows me to CREATE a pdf in the exact manner that I want it to look. I will use it for some of my professional documents on a regular basis!
2022-06-13
Great communication and customer service!
I haven’t used their service but I was being charged yearly by mistake for whatever weird reason, and they immediately gave me a refund and apologized. These guys are on the ball! Couldn’t complain if I tried.
2021-04-01
What do you like best?
I enjoy the ease with uploading and editing files. As well as, the ability to change file types or combine documents.
What do you dislike?
The formatting can be time consuming and is hard to keep text consistent with original document.
Recommendations to others considering the product:
I would consider what you need it for and the price. It serves a good use for pdf editing and file management.
What problems are you solving with the product? What benefits have you realized?
It has simplified my study resources by allowing me to combine relevant documents.
2021-02-11
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do I increase first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
How do you calculate resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
How are repeated calls calculated?
Your Repeat Customer Rate is calculated by dividing your Repeat Customers by your Total Paying Customers. Every store has two types of customers: New Customers and Repeat Customers. Knowing your Repeat Customer Rate will show you what percentage of customers are coming back to your store to shop again.
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
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