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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
This is an excellent program; however certain functions are difficult, especially "moving text" and aligning the text to create a uniform picture.
2014-07-01
Filling out form was fine. I felt like I should have been told there was a cost associated with use before I filled out form, not when I finished. At that point I didn't feel like handwriting everything, so I paid for subscription. I can't justify spending $72.00 a year for something I will seldom use. Wish I would have known up front this was not free.
2016-07-21
I had a quick need to make some changes to a PDF. I found your application and it worked immediately. I want to learn more about these other features.
2016-08-07
So far works as advertised! professional version should include like a few business features to use like 10 times a week etc. That way I would give it 5 stars!
2017-05-08
its been really difficult for me to use this progrsm but it does work once i get the hang of it. i think it needs to have a few more features that it might actually have i just cant find how to do it
2018-05-20
Invaluable! I use this every workday! I am continuously learning more ways to utilize the features PDFfiller offers. Sometimes I have found my answer before customer service can but we are all learning. Thanks
2018-10-03
Faced with the daunting task of filling in the complete IRS 990 (due to the dissolution of a 501c7 non-profit corporation of which I was the treasurer) I have found that the PDFfiller program is a real godsend -- so much so that I almost regret not having an excuse to continue as a subscriber once the trial-period expires. But I will highly recommend the program to anyone I might know who regularly is faced with filing long or complicated tax forms.
2019-09-24
What do you like best?
The templates are really helpful. It can automatically be saved with new information.
What do you dislike?
The signateure date and initialling has to clicked for each time. Would like to be able to just click the option and repeat that option several times without selecting it.
What problems are you solving with the product? What benefits have you realized?
Can send out contracts and paperwork. Re-formatted the paperwork to be filled out electronically and it's much clearer.
2021-07-21
Great, however, could be improved with quicker selection of initialing or signing. Maybe a way of clicking at the point of initialing and pasting without having to select each time you have to initial as slow if having to do lots of initialing.
2020-12-17
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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