Try an alternative to Free Tax USA Customer Service

Use pdfFiller instead of Free Tax USA to fill out forms and edit PDF documents online. Get a comprehensive PDF toolkit at the most competitive price.
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Discover the simplicity of processing PDFs online

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Upload your document in seconds
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Fill out, edit, or eSign your PDF hassle-free
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Download, export, or share your edited file instantly
Top-rated PDF software recognized for its ease of use, powerful features, and impeccable support
Users Most Likely To Recommend - Summer 2025
Grid Leader in Small-Business - Summer 2025
High Performer - Summer 2025
Regional Leader - Summer 2025
Easiest To Do Business With - Summer 2025
Best Meets Requirements- Summer 2025

Every PDF tool you need to get documents
done paper-free

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Create & edit PDFs

Generate new PDFs from scratch or transform existing documents into reusable templates. Type anywhere on a PDF, rewrite original PDF content, insert images or graphics, redact sensitive details, and highlight important information using an intuitive online editor.
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Fill out & sign PDF forms

Say goodbye to error-prone manual hassles. Complete any PDF document electronically – even while on the go. Pre-fill multiple PDFs simultaneously or extract responses from completed forms with ease.
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Organize & convert PDFs

Add, remove, or rearrange pages inside your PDFs in seconds. Create new documents by merging or splitting PDFs. Instantly convert edited files to various formats when you download or export them.
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Collect data and approvals

Transform static documents into interactive fillable forms by dragging and dropping various types of fillable fields on your PDFs. Publish these forms on websites or share them via a direct link to capture data, collect signatures, and request payments.
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Export documents with ease

Share, email, print, fax, or download edited documents in just a few clicks. Quickly export and import documents from popular cloud storage services like Google Drive, Box, and Dropbox.
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Store documents safely

Store an unlimited number of documents and templates securely in the cloud and access them from any location or device. Add an extra level of protection to documents by locking them with a password, placing them in encrypted folders, or requesting user authentication.

Customer trust by the numbers

64M+
users worldwide
4.6/5
average user rating
4M
PDFs edited per month
9 min
average to create and edit a PDF
Join 64+ million people using paperless workflows to drive productivity and cut costs

Why choose our PDF solution?

Cloud-native PDF editor

Access powerful PDF tools, as well as your documents and templates, from anywhere. No installation needed.

Top-rated for ease of use

Create, edit, and fill out PDF documents faster with an intuitive UI that only takes minutes to master.

Industry-leading customer service

Enjoy peace of mind with an award-winning customer support team always within reach.

What our customers say about pdfFiller

See for yourself by reading reviews on the most popular resources:
Once you get used to the typing sequences - it is the bomb!!! DITTO but at first it is extremely frustrating & if do not use it on a regular basis - you always recall the truly pain in the ----- re this aspect.
Linda M
2018-03-18
It's great have been able to find up to date document layouts here that I haven't found anywhere else. Some sites have the necessary but they are expired, not this one
Joey
2018-04-30
So far it works great! There's a bit of a learning curve, but I was able to chat with a support rep even though it was late at night. He helped explain how I could achieve my goals for our Robotics team engineering notebook forms.
Jen D
2018-08-16
waste of money. program to difficult to learn. I am a 1 2 3 type of person. This program does not fit my needs lack of experience on my part. process greater easie
Cyndi
2018-09-10
I really appreciated the customizable aspects of your software -- it made all the difference to my forms! The only thing that I would've liked more is if upon searching for the form, you could filter and guarantee that its the most up to date form the gov has issued. Thank you
shelley
2019-10-08
What do you like best?
The hosted forms and e-signatures are an awesome add-on
What do you dislike?
Not a big deal if you're not a developer, but the price of using their API is kind of ridiculous! $149 a month, seriously? Why don't don't you offer a reasonable smaller plan developers trying to accomplish minor things.
Recommendations to others considering the product:
Make it possible in Zapier to send contracts for signing to Send Now, looks more legitimate to clients in my opinion for signing.
What problems are you solving with the product? What benefits have you realized?
Helps me get contracts signed much quicker
Agency in Hospitality
2019-11-05
Great for what I needed it for Needed to complete nursery registration forms for my daughters (which were emailed to me in PDF format), but have no access to a printer, so really appreciate software like this! Was quickly able to complete, and then email back to the nursery.If you are someone who regular needs to complete PDF's online, then you would really benefit from this.Was slightly confusing to begin with, but quickly got my head around it.
JadeDrew
2020-03-21
I am sorry…..I am having a hard time. It is completely my own fault. And that is because I am computer illiterate. So I am trying to learn this stuff for the first time completely on my own. I wish I had someone to point me in the right direction. I already tried to watch You Tube. But it didn’t quite help. I am a total newbie. Beyond a newbie even, I guess. So sad….
Marie B
2023-08-15
This is the most amazing app This is the most amazing app, it really is a great one-stop portal for all my practice needs, and it is SIMPLE to use, even for solo practitioners like me who don’t have an IT department.
Jennie
2020-10-20

Free Tax USA Customer Service: Good customer support matters

You'll be able to use a great product, like Free Tax USA, nonetheless if their Customer Service is unconstructive, undependable, or simply tough to reach, your expertise could be quite difficult. An exceptional support team is definitely an essentially a part of your document management journey.

What does it imply to reach out to tremendous consumer help? We’ve recognized how our customer support is foremost notch in online document preparation.

What would be the principles of excellent customer support? There are four fundamental standards of great customer service. It truly is customized, competent, handy, and proactive. These factors have the most significant influence on the pdfFiller customer encounter and permit it to outshine its competitors. If you have trouble looking for Free Tax USA Customer Service, adhere to the steps under to encounter first-rate user care with pdfFiller.

Customer support is essential for improving the user encounter. Our CS group goes beyond just responding to issues by ensuring integrity and high-quality care. We communicate with you to far better realize your concerns and requirements. Without having a doubt, our specialists know the product thoroughly. This allows them to become aware of each of the achievable alternatives to clarify the variations among Free Tax USA Customer Service.

How to switch from Free Tax USA Customer Service and use pdfFiller’s market assistance:

01
Create and verify your pdfFiller account (a 30-day complimentary trial is available).
02
Check your Dashboard and document folders.
03
Upload your document by picking certainly one of a number of methods offered.
04
Visit the Support web page in the event you want any help along with your document management.
05
Go to our Support page to make contact with the CS team.
06
Go to the Billing Assistance page and make contact with us immediately for those who have payment concerns.
07
Make use of the live chat or submit the fast get in touch with kind in the event you nonetheless want an assistant.

We’retrying to generate a positive, hassle-free customer experience for everybody who refers to pdfFiller. Our CS team is online 24/7, 365 days per year. We'll do our greatest to answer each and every ticket within half an hour and deliver consistently fantastic customer support.

pdfFiller is different from and not affiliated with Free Tax USA. With further questions about Free Tax USA products please contact Free Tax USA directly.

Want more reasons to opt for pdfFiller? Think about:

Integration with your favorite services which include Salesforce, Dropbox, Google Drive, and others
Collaborating on documents in teams
E-filing tax forms directly with the IRS in one click
Capability to gather payments and sell proprietary forms
Online notary
An audit trail for all of your document transactions
Starting at $8 per month, pdfFiller is far more reasonably priced than most competitors

What gives to pdfFiller the advantage over the competition?

pdfFiller is not only a PDF editor and reader. It is an all-purpose platform for centralized document management. It lets you do almost everything the competitors do and goes beyond that, supplying options you’d ordinarily locate in a number of different tools. With pdfFiller, you get all you need for establishing productive document workflows.
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Simple document management'
No need to download or install anything. Just register an account, upload your documents, and start working instantly: annotate, merge, split, convert, rearrange, and more things you can do to document the way you choose. Then, send copies by using email, fax, SMS, or even USPS.
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Unparalleled time-efficiency
Unlike several our competitors, we respect your time and want you to be as productive as possible. Generate templates for the most frequently used documents to prevent retyping information, fill out up to 1,000 uniform documents at once, or extract information from forms in bulk.
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Extensive library of forms and templates
Need a standardized, fillable form here and now? Obtain it within the pdfFiller online library. Or generate a form yourself by basically adding fillable fields in your document. It is possible to host or share forms in seconds, enabling anybody to fill them out online from any device.
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Uncomplicated e-signing and tax reporting
Due to the integrated signNow functionality, you can e-sign documents on the go, collect signatures from several individuals, track the signing progress of a document, set a signing order, etc.
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Safety and plenty of storage space
We care about the security of the assets and believe that storage limits shouldn't distract you from your perform. That is why pdfFiller allows you to keep your documents safe in the cloud with limitless storage. On top of that, you can protect sensitive data with two-factor authentication and passwords.

Get documents done
from anywhere

Create, edit, and share PDFs even on the go. The pdfFiller app equips you with every tool you need to manage documents on your mobile device. Try it now on iOS or Android!

For pdfFiller’s FAQs

Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
Check Refund Status tool or by calling the IRS tax refund hotline at 1-800-829-1954.
Taxpayers may ask tax questions by calling the toll-free customer service line at 1-800-829-1040 for individual tax issues or 1-800-829-4933 for business-related tax issues. TTY/TDD users may call 1-800-829- 4059 to ask tax questions or to order forms and publications.
The effects of FreeTaxUSA problems range from unauthorized charges on customer bank and credit accounts to an inability to make changes or even submit a return. These problems arise because of the electronic support system and the fees that aren't so obvious upfront.
IRS Toll-Free Help You may call 1-800-829-1040 with any Federal tax questions.
For the fastest information, the IRS recommends finding answers to your tax questions online. You can also call the IRS at 1-800-829-1040 or TTY: 1-800-829-4059. This option works best for less complex questions. Keep in mind that wait times to speak with a representative may be long.
To provide the most value to our customers, all customer support is provided through email or through direct messaging within the software. We do not offer phone support.

#1 usability according to G2

Try the PDF solution that respects your time.
Users Most Likely To Recommend - Summer 2025
Grid Leader in Small-Business - Summer 2025
High Performer - Summer 2025
Regional Leader - Summer 2025
Easiest To Do Business With - Summer 2025
Best Meets Requirements- Summer 2025