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It was a wonderful experience. All the reps were competent, patient and more than willing to offer their assistance for any problem or any issue that I was confronting. And I am happy with the results
2019-10-07
What do you like best?
As an attorney, I am always filling out forms and also filing documents online that need my signature. PDFfiller does all of these things with ease. It is an invaluable tool to me.
What do you dislike?
Stop changing the format. I love the way it is. Each time you make changes it slows me down as I have to learn a new way to operate.
What problems are you solving with the product? What benefits have you realized?
Forms are easily filled out. I can make corrections to old forms and add to text anywhere on any document.
As an attorney, I am always filling out forms and also filing documents online that need my signature. PDFfiller does all of these things with ease. It is an invaluable tool to me.
What do you dislike?
Stop changing the format. I love the way it is. Each time you make changes it slows me down as I have to learn a new way to operate.
What problems are you solving with the product? What benefits have you realized?
Forms are easily filled out. I can make corrections to old forms and add to text anywhere on any document.
2019-08-15
Works great
Works great! Less expensive than the full version of adobe, but wish it was a one time purchase. May not continue after the trial period due to cost.
2019-06-23
I've had an awesome experience using…
I've had an awesome experience using the service thus far. It has exceeded my expectations and has become a reliable "go-to" for myself and my team.
2024-05-12
Prompt and Efficient Response
They responded to my request for chat support quickly. When on line they worked to get me what I needed. My need was fulfilled satisfactorily, even though it took quite some time. My lack of knowledge may have contributed to the length of time for the matter to be resolved. All agents were prompt.
2023-08-16
This is a great company
This is a great company. They offer excellent customer service. When I need them I won't hesitate to do business with them in the future.
2021-04-02
What do you like best?
Easy tools to edit and send email/fax is a breeze
What do you dislike?
Download forms from third party is not useful with provider business names.
Recommendations to others considering the product:
Good for business especially with email and fax service is free.
What problems are you solving with the product? What benefits have you realized?
Leases, company business editing.
2020-11-05
Must have
I don't have anything to do. The application is clear. I'm a french user, but's is okay for me. I hope i've explain my self well. I recommands this application.
2020-10-14
its a great web base portal and makes…
its a great web base portal and makes it easy . way better than Adobe for regular day to day document and signature
2025-04-07
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do I increase first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
How do you calculate resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
How are repeated calls calculated?
Your Repeat Customer Rate is calculated by dividing your Repeat Customers by your Total Paying Customers. Every store has two types of customers: New Customers and Repeat Customers. Knowing your Repeat Customer Rate will show you what percentage of customers are coming back to your store to shop again.
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
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