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Love how easy it is to use. With selling our house and buy one out of state, pdf filler has made it so easy to sign documents and email. No scanning for us!
2015-03-16
I love the ease and speed I can convert docs to fillable pdf files. I am not so happy with repeatedly being asked to rate the features, take a survey and attend a webinar.
2017-03-03
Had everything I need for editing all…
Had everything I need for editing all my pdf files. And the customer service was one of the best I have ever experienced. So efficient and friendly
2020-02-17
BEST all-in-one Platform for business and personal use!!!
I am in LOVE with this app!! This platform provides an all-in-one service for a price you just cant beat. Without a doubt the #1 MUST-HAVE business tool that trumps all the rest. They even offer Monthly or Annually subscriptions giving the user some flexibility pricing to choose what suits them best based on their individual or professional needs. Absolutely worth every penny!!
2023-12-27
The PDFfiller is super easy to use. I simply uploaded my document, turned my nonfillable PDF fields into fillable fields and now I am able to send them to individuals to be completed with ease.
2023-08-02
Free not so Free
Easy to use and alter forms to fit my needs. Was disappointed that it seemed to be free until you get to the end and you have to pay. Thankfully there was the option of the 30 day free trial.
2021-01-26
Its a Fastest and amazing support
Its a Fastest and amazing support, they have resolved my issue in just 2mins, I never seen such fastest crew anywhere, Hope you maintain the same and I wish you guys a wonderful future coming ahead, Amazed with service
2020-12-14
PdfFiller is extremely easy to use and…
PdfFiller is extremely easy to use and has helped me so much during this pandemic. It's extremely difficult to fill out hard copies due to social distacing regulations, but pdfFiller has made that possible.
2020-07-17
it is very good service for those using…
it is very good service for those using PDF frequently. it is good help for those using different operating systems such as Ubuntu.thanks.
2020-05-07
Improve Contact Resolution Feature
The Improve Contact Resolution feature enhances your customer service experience by resolving issues effectively and efficiently. By leveraging this tool, you streamline communication and reduce customer frustration.
Key Features
Real-time issue tracking
Automated response suggestions
Comprehensive knowledge base linking
Customizable workflow settings
User-friendly interface for easy navigation
Use Cases and Benefits
Faster issue resolution for customer inquiries
Increased customer satisfaction through effective communication
Enhanced team collaboration within customer service departments
Data-driven insights to identify recurring problems
Reduction in follow-up contacts, saving time for both customers and agents
By implementing the Improve Contact Resolution feature, you address common pain points in customer service. It helps you to handle inquiries promptly, thus reducing frustration and improving overall customer satisfaction. Empower your team to deliver outstanding service and build lasting customer relationships.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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