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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
Q: HIPAA does not address faxing patient information specifically, but, like any form of health information, it is protected under the privacy rule. Health care professionals need to understand that faxed patient information can easily fall into the wrong hands, which would be a violation of privacy.
HIPAA allows doctors and hospitals to fax a patient's medical information. HIPAA Privacy Rules do not prohibit a covered entity from faxing protected health information to doctors. Faxes sent over T38 SIP Trunks use patented real-time encryption that is HIPAA approved.
Q: HIPAA does not address faxing patient information specifically, but, like any form of health information, it is protected under the privacy rule. Health care professionals need to understand that faxed patient information can easily fall into the wrong hands, which would be a violation of privacy.
Yes. The Privacy Rule allows covered health care providers to share protected health information for treatment purposes without patient authorization, as long as they use reasonable safeguards when doing so. These treatment communications may occur orally or in writing, by phone, fax, e-mail, or otherwise.
Never let incoming faxes sit on publicly available fax machines. Dump your manual fax machine and use a HIPAA-compliant cloud fax service. Always use cover pages. Keep an audit trail. Be aware of all PHI stored on local devices.
Always use cover pages. Be sure to use a Confidentiality Statement on your fax cover sheets when sending patient information. In order to be HIPAA-compliant, your fax cover sheet should also include the following items: Date and time sent. Name of recipient.
When a covered entity is permitted by the HIPAA medical privacy rule to make a disclosure of protected health information (PHI), the covered entity can make the communication orally or in writing, by phone, fax, email, or otherwise. A laboratory may fax a patient's medical test results to a physician.
Under HIPAA, your health care provider may share your information face-to-face, over the phone, or in writing. A health care provider or health plan may share relevant information if: You give your provider or plan permission to share the information. You are present and do not object to sharing the information.
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