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Note: Integration described on this webpage may temporarily not be available.

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Install Contact Resolution: edit PDFs from anywhere

The PDF is a popular file format used for business records because you can access them from any device. It'll appear the same no matter you open it on a Mac or an Android device.

Data security is the primary reason professionals in the business and academic world choose PDF files to share and store data. That’s why it is essential to get a secure editing tool for working online. PDF files can not only be password-protected, but analytics provided by an editing service allows document owners to identify those who’ve accessed their documents in order to track potential security breaches.

pdfFiller is an online document creating and editing tool that allows you to create, modify, sign, and share your PDFs using one browser window. This web platform integrates with major Arms, so users can sign and edit documents from Google Docs or Office 365. Forward it to others by fax, email or via sharing link, and get a notification when someone opens and completes it.

Use editing features such as typing text, annotating, blacking out and highlighting. Change a template’s page order. Once a document is completed, download it to your device or save it to the third-party integration cloud. Collaborate with users to fill out the fields. Add and edit visual content. Add fillable fields and send to sign.

Follow these steps to edit your document:

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Get started by uploading your document.

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Click the Tools tab to use editing features such as text erasing, annotation, highlighting, etc.

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To insert fillable fields, click the 'Add Fillable Fields' tab on the right and add some for text, signatures, images and more.

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Finish editing by clicking Done and choose what you want to do next with this PDF: you can save it to your device, print or send via email, fax or sharing link.

How to Install Contact Resolution

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2019-01-23

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2017-11-27

Very easy to use I like that it notifies me when someone has completed the document. I also like how you can customize the fields between numbers and dates which makes it fool proof. Support is very quick to respond and helpful. I have been trying to set up a document to copy certain fields throughout so they do have to enter their "name" every time, but I have had trouble trying to figure it out.

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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.

How can I improve my first contact resolution?

Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.

Why is First Contact Resolution important?

FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.

How do I drive my first call resolution?

Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.

What is the industry standard for first call resolution?

According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.

What is a good FCR rate?

Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.

What is contact resolution?

First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.

How can I improve my call flow?

Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.

Why is Call Flow important?

Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.

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