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The stars did not appear on this survey, so nothing is marked; however, this was and still is a great service, and is very much needed as it is a very helpful tool in filling out forms that do allow computer input. :-)
2014-07-28
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2015-10-09
I found PDF filler to be very helpful, however there was a bit of confusion with the cost of the account account. I I thought that I would be getting charged $6 dollars per month however my bank account was charged $72 dollars for an entire years subscription. I do not fill out enough documents to make a years subscription worthwhile. If that is the case, I think the website should give you the option of a 30 day trial period, and then give you the option of committing to a 1 year subscription. Otherwise, be more clear that you all are charging the entire $72 as oppose to the $6 per month. I have since canceled my subscription and I do not intend to use the website any longer. I would definitely like a refund effective immediately.
2017-03-13
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2018-06-01
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2019-09-04
Excellent customer service
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2024-10-06
I'm definitely not tech savvy. Old school pen and paper here. The pdf autofiler is an old girls new best friend. Everything is clearly explained and help is there if or when you need it. I believe I may keep it.
2024-09-12
Impressive customer service (LIVE support)
I did not realise that my free trial expired until I got a charge for the month of December. I contacted 'live support' (which popped in in 20 sec) and Thomas was the most helpful I've ever experienced in customer service. He found out I had 2 accounts and when I explained to him that I actually only used the service once, he promptly offered me refund. I did not even expect one because I honestly thought this is another website that makes money by offering a trial and then charge you once trial is finished (which many of us would forget and only cancel when it is too late). But no, refund is already action, and he also cancelled my account as per my request with no fuss! Thomas, thanks for being extremely prompt and helpful! I will surely use this service next time. Thank you!
2020-12-02
There are some minor things I have not figured out...
There are some minor things I have not figured out how to do. Not sure yet if they are just missing features, or just not readily available in a way that I was expecting.
2020-06-15
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
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Do you get an invoice before or after payment?
An invoice comes before a payment has been, while a receipt comes after the payment has been made.
When should you give an invoice?
When to Invoice a Customer After the Job is Complete Sending invoices after the job is complete is the most common method for service businesses. Most consumers today expect to pay after a job is complete, just like they pay after they've ordered a meal or purchased goods from a store.
Do you send an invoice before or after?
In my experience, most clients only pay me after I've sent them an invoice. That doesn't mean you can't be paid before sending an invoice, but it is the way that most business transactions work. Even if you are paid before you send an invoice, your customer will expect you to send one in.
Do customers need to sign invoices?
In and of itself, an invoice is not a legally binding agreement. ... If both sides do not agree to the invoice, then it is not legally binding. The tenuous legal standing of an invoice is the very reason why vendors require signatures from the client, or some other binding form of acceptance, before sending out a product.
What is the purpose of an invoice?
Record Keeping The most basic purpose for a sales invoice is to keep a record of the sale. It provides a way to track the date a good was sold, how much money was paid and any outstanding debt. The invoice is an invaluable tool for accounting. It can also track which employees make sales and the items they sell.
Does an invoice mean you've paid?
If you are a service-based business or a wholesaler, you may charge by invoice. This means that the customer receives the products or services before being billed, and pays for them on the due date specified on the invoice.
What is a paid invoice?
Running a business requires you to collect payments from your customers for products or services rendered. When you charge by invoice, you are billing your customers for their purchases. You can request payment when the customers receive the goods or services, or allow them to pay their bill at a later date.
Is an invoice the same as a bill?
A bill is “an amount of money owed for goods supplied or services rendered, set out in a printed or written statement of charges”, while an invoice is “a list of goods sent or services provided, with a statement of the sum due for these”; the ROAD reports also that invoice means bill.
How long after an invoice is paid?
Unless you agree a payment date, the customer must pay you within 30 days of getting your invoice or the goods or service.
How do you pay an invoice?
Open the Invoice from the email that was sent to you.
Click on the View and Pay Invoice link in the email.
Under Make a Payment, click on the Credit Card tab.
Enter your credit card details.
Click on the Pay AXX.xx button.
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