Keep Contact Resolution For Free
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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
i loved this. i was confused though at first about whether i could use a free trial or if i would be charged. i would recommend highlighting the free trial offer upfront to get more people to use this great product.
2014-09-30
Great application. Only slight problem with address box, press the <enter> ket 3 or 4 times after filling sender address to keep it from printing over instructions in box immediately beneath.
2017-01-31
What do you like best?
I have tried many different programs. I find PDFfiller to be the easiest to use for anything re: PDFs and to get signatures on paperwork.
What do you dislike?
It is a little more expensive than some of the other programs
Recommendations to others considering the product:
I highly recommend it for people who are not technical experts
What problems are you solving with the product? What benefits have you realized?
Signing documents, converting WORD files, editing PDFs
I have tried many different programs. I find PDFfiller to be the easiest to use for anything re: PDFs and to get signatures on paperwork.
What do you dislike?
It is a little more expensive than some of the other programs
Recommendations to others considering the product:
I highly recommend it for people who are not technical experts
What problems are you solving with the product? What benefits have you realized?
Signing documents, converting WORD files, editing PDFs
2019-08-22
So far so good
So far so good, i personally like the documents you created are saved on the main screen and I can use it without having to look up instructions.
2024-06-21
The application itself is amazing..
The application itself is amazing... everything works great... awesome features... easy to use... convenient... BUT... as with all of these services... they threaten you with a ridiculous amount ($96 for the basic annual subscription) if you forget to cancel your membership... and if I pay $96 I want lifetime access to something... or I'm not doing it, period. That's insane. It costs them next to nothing to maintain this website... it's just advertising. Oh, and they come up as a free online editor but then you gotta sign up for the trial and everything else... the hassle never ends. If this place let everyone use it for free they could make a killing on all the advertising they could sell... and everyone would get a free editor... anyway, I digress... enjoy the app!
2023-04-30
Very speedy response time!
I work for a Charity and did not cancel my subscription in time. However, true to their word, pdfFiller responded to my request to refund (didn't have the correct form I needed) within an hour. I was really impressed and very grateful that they will refund this charge. Even though I didn't use them, I would definitely recommend them. They came across as quite honourable which makes a change these days...
2021-05-05
I had an issue merging documents using…
I had an issue merging documents using my account. I submitted a help ticket and momentarily I was contacted by a representative who quickly began troubleshooting the issue with me. The issue was resolved! I will continue being a paid pdf-filler customer for years to come!
2021-04-14
I think you should be able to hit the…
I think you should be able to hit the tab and go to the next number box and it center it. There is probably a way to do that but I just don't know how.
2021-04-09
I made the mistake of subscribing to a year subscription with annual price due at sign on. I only wanted to test the site and see if it was right for me. I noticed within a few hours what I had done when I checked my banking account. I got online with their live chat support. I talked to someone named *** and within 5 minutes, *** had fixed my account to only a month subscription, refunded me all my money minus the monthly subscription. My mistake, *** fixed immediately and was so nice and helpful. ***** customer support!
2021-01-17
Keep Contact Resolution Feature
The Keep Contact Resolution feature streamlines your communication process. It helps you manage and resolve customer inquiries efficiently, ensuring no issue goes unnoticed. With this feature, you can maintain clear and consistent interactions with your customers.
Key Features
Centralized communication tracking for all customer interactions
Automated reminders for follow-ups and pending resolutions
Analytics dashboard to measure response times and resolution rates
Seamless integration with existing customer relationship management tools
User-friendly interface for easy navigation and management
Potential Use Cases and Benefits
Ideal for customer service teams to enhance response efficiency
Useful for sales teams to manage and track leads effectively
Helpful in maintaining customer satisfaction through timely resolutions
Aids in training new staff with easy-to-follow procedures and records
Supports remote teams by providing a unified communication platform
This feature addresses your communication challenges. By keeping all customer interactions in one place, it reduces the risk of missed messages. You can respond faster to inquiries and ensure that every customer's issue is resolved promptly. The analytics tools help you identify bottlenecks, so you can improve your overall customer service process.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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