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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
How do I keep the same phone number?
To keep your mobile number and transfer it to another network, you need to request what's called a Porting Authorization Code (PAC) from your old provider and then let your new provider know the code. They will then schedule the switch.
Can you keep the same phone number with a new SIM card?
Once you've given your PAC code to your new network, they'll begin porting the number from your old SIM to your new SIM. This means that your old number will move to your new SIM on your new network. Keep your old SIM in your old phone for the time being, so you can make and receive calls and texts.
Can you keep the same number with a new SIM card?
You can change the SIM card with the same number on the same carrier. Just ask them for a replacement SIM card. The old card will stop working and the new SIM becomes the one that works. You can do that when you lose a SIM card or if it suffers from physical damage.
Can I get a new SIM card but keep my old number?
First: DO NOT cancel your existing mobile service, as this will mean you won't be able to port your number. After you receive your new SIM card (or SIM card and phone), you'll need to activate it. Doing this begins the process of transferring your number.
How can I change my SIM card without changing my number?
Send “PORT your 10digit mobile number” to 1900. You will receive a unique code. Go to the mobile operator to which you want to switch and show the unique code and get a SIM card.
How long does it take to transfer a number to a new phone?
Transferring or porting your number can take anywhere from 10 minutes to 24 hours. Porting multiple lines and porting landlines can take up to 10 days. It all depends on which carrier you are switching from and to.
How long does it take for a mobile number to transfer?
Transferring or porting your number can take anywhere from 10 minutes to 24 hours. Porting multiple lines and porting landlines can take up to 10 days.
How long does it take to transfer a number to a new phone o2?
We'll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you'll switch within two working days. On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone.
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