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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
First time using PDF Filler and had trouble at first, needed to register with company. Thank goodness this 80+ year old was able to complete and fax form.
2014-09-10
So far... your chat feature to get support is great. I seem to be moving along just fine. I uploaded a document and completed areas of "fillable" information. I only did 4 STARS as I have not published this to my site and tested the form.
2017-03-17
So far so great! In a pinch and PDF filler has come through!! A bit disappointed that there is not a more expanded, cheaper personal version, but as I said before we are in a bit of a pinch.
2017-05-28
Need to have more option to edit a document, like Microsoft Word.
When editing a document, there needs to be page breaks added. it appears as one long document until you go to turn it into a PDF where it is then broken into pages. It is impossible to get the spacing right since you have to go back and forth with the document.
2017-07-26
I loved using the program. It helped on saving paper while allowing to update documents without having to print, use white out, and scan the updated document. It was really the only feature I used, but i know there was so much more to the program. I would love if they created a pay option that was cheaper than basic or reduced the price of basic for those of us who just need it for one or two functions. It was very easy to use and i wish i needed it for other things. Overall still a great program and i would recommend it to anyone. I am only giving it 4 stars due to me just not needing it for a whole lot.
2020-03-31
I needed Pump Data sheet for my…
I needed Pump Data sheet for my customers to fill up and been wracking my brain where to get it , and PDFFiller have it ....Great one headache gone
2023-05-05
Very easy and intuitive, the learning curve is very small. Tiny differences in the drawing between what you see on the screen and in the printed document.
2023-04-08
Phenomenal Customer Service
Due to the pandemic, like a lot of people I was forced to work from home. My employer doesn't adequately support us in this task and so one day as a matter of urgency I started the free pdfFiller trial for a month. I set a reminder to cancel my subscription but I didn't complete the cancellation. When the annual subscription fee was taken from my bank account I was devastated, it's a deduction I couldn't afford and my employer would not reimburse me. The team at pdfFiller were amazing. They ensured I successfully cancelled the subscription and they also processed a refund. The speed of response was phenomenal, their empathy towards someone who genuinely could not afford the subscription was so appreciated. Their customer service is like nothing I have experienced before. Keep up the great work.
2022-02-18
I don't usually leave reviews...Customer service is A+
I don't usually leave reviews, but this product deserves my time.Works very well in filling PDFs. Typing, checking boxes (using the checkmark or "x" feature), filling out tables, etc. Saving and editing again works well, though it isn't entirely intuitive the first time.Customer service was absolutely awesome! I realized, after signing up for a paid subscription, that I no longer needed the service. I cancelled online (or THOUGHT I did), but I must've had a glitch. When I got billed, I called and they issued me a refund no questions asked and zero hassle.
2020-09-01
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do I improve my first call resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What is the first call resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How is first call resolution measured?
Examples of first call resolution definitions are: The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is a first call?
Definition of first call. a warning bugle call usually played 15 minutes before assembly (as for reveille or retreat)
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is FCR rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
How is FCR calculated?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
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