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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
I have enjoyed the ease of the program but I there are things I need to know. I'd like to be able to alphabetize my patients and store them more easily.
2017-01-19
filling our immigration docs that were not savable and this app totally helped me to save them and get back to the docs when I have more info. Awesome. One recommendation: I would like to be able to save to a specific file in my computer rather than have to move from the download file :-)
2017-07-23
The first time I downloaded the software, I mistakenly selected the one for use with Microsoft and all features did not work on my Chromebook. After going back I found the correct program for use with Chrome. The only problem I still have is creating my signature which I have described below under features to add.
2017-11-11
Excellent
Saves me from taking up so much of my memory on the office computers. Easy access and you can edit your documents anytime.
It is very handy and you can save your work plus be able to edit your documents at a later time....
need to be able to tab from filler boxes and be able to automatically type in the boxes without having to add text boxes
2017-11-18
Worth the money
I've been subscribing to this service for several years! I love it! It's nice to be able to start on my laptop or phone and pick up where I left off on the other device. The download notification feature is nice because it ensures the person got your email and actually downloaded the file. Will maintain my subscription for the immediate future.
2024-03-23
Does way better than I expected
Works way better than any other ones I have tried. Will not use anything else. Allows me to make changes to any document I have scanned in so far.
2023-05-09
I thought I only needed this temporarily
I thought I only needed this for an isolated use, but found it was much more useful in future applications. I appreciated it in a pinch.
2021-10-20
The advisor "Kara" was quick and easy…
The advisor "Kara" was quick and easy to speak with and resolved my query in a span of time. Great service.
2021-02-19
Auto Renewal Charge
I was auto charged for a 2nd year for this service via PayPal. I do not need it and was surprised to see the charge. I contacted customer service via chat and they immediately issued a refund with no questions asked. I received an immediate email confirmation. That is customer service. Thank you pdfFiller.
2021-02-09
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Contact Support
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
How is ticket resolution calculated?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
How do you get the first call resolution?
Ensure Quick Response Time. 60% of customers believe that one minute on hold is too long to wait to speak to customer service. Consider Live Chat. Offer Seamless Bot to Human Support. Focus on Customer Satisfaction. Keep tabs on FCR Success. Offer Multi Channel Fluidity.
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