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easy, well organized, love the signature options especially. Ability to share and distribute is a fine function. I live in Germany and did my girlfriends USA taxes all electronically and send to her to sign and submit.
2016-03-31
I like that you can edit a document as well as sign it! Also you can add signatures afterwards if you forgot the first time!Easy to use and a nice set out.
2020-03-31
What do you like best?
Very easy to use, saved me many hours wasted on printing documents, signing them, scanning them. Perfect solution
What do you dislike?
Nothing to dislike the solution is complete
What problems are you solving with the product? What benefits have you realized?
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Very easy to use, saved me many hours wasted on printing documents, signing them, scanning them. Perfect solution
What do you dislike?
Nothing to dislike the solution is complete
What problems are you solving with the product? What benefits have you realized?
Signing docs
2019-01-01
I had a really excellent experience…best app ever
I had a really excellent experience with this company and will definitely use them always! Great customer service and prompt reply- Anna from customer service was really fast and great! Best app ever!!
2019-07-03
interesting...I am a sponsor for a nonprofit addiction recovery program and this would help me lead my sponsees through their step work and writing assignments.
2023-02-09
First time to become a landlord and the ease of finding the correct forms is amazing. Being able to fill in the forms one looks more professional but two saves me a lot of time. Your page is easy to navigate. Just love you guys all around. Thank you
2022-10-20
Well I am finding this to be quite convenient and plus...
Well I am finding this to be quite convenient and plus having all types of forms, but since most things come in PDF I am loving it for my small business, I can duplicate the state tax for for each company and only fill in the "seller" info and that is so time saving! I think I am going to absolutely love this, its my first day here and already feel super pleased!
2020-08-21
I wish it was a little easier to type things into my...
I wish it was a little easier to type things into my papers however I am getting the hang of it, I dont like that sometimes I will click in an area and the typing bar doesnt appear where I clicked on, but near the area, sometimes thats in the middle of a line on the page and thats annoying.
2020-05-22
The Quarantine Helper...
It has worked perfectly great in this time of need in which everything is been done from home. An excellent assistance to work from home.
2020-05-04
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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