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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
The form 1096 is not current in the video shown - it shows 2012 and the number 7 is different for 2016, so would like an explanation of what NEC means. Thought I could use this for 1099 and also 1096 but still need to use IRs forms to send them, so dissapointing. Wondering what I will use this service for - does it allow ALL pdf files that I receive to be opened and edited? If so, then useful. Otherwise, probably short lived for me.Thx
2017-02-13
What do you like best?
I love how I can get my work done even while traveling. The ability to create and manage forms easily is great, especially with my job's remote workforce.
What do you dislike?
There isn't anything I can think of that I dislike.
What problems are you solving with the product? What benefits have you realized?
My productivity and response time is up.
I love how I can get my work done even while traveling. The ability to create and manage forms easily is great, especially with my job's remote workforce.
What do you dislike?
There isn't anything I can think of that I dislike.
What problems are you solving with the product? What benefits have you realized?
My productivity and response time is up.
2019-05-28
Besides being a great product Support is Outstanding
Besides being a great product, I would like to express how good the support is.I worked with Sam for over an hour, He went way above and beyond helping me with my Zapier Integration. Most companies would have just said that is "out of scope" Or "not my problem" Not these guys, they logged into my computer and dove deep into it and fixed my problem. Also keep in mind, I am only on a basic plan and they treated me like I was spending $1000's of dollars with them.
2020-02-04
It's good
At first it can be a little overwhelming with all the options but once you get the hang of it is pretty essay. I really like that it saves all your files too, just in case.
2019-12-14
Awesome Product
The software is very user friendly. It's a great value for the cost. Makes my life so much easier
None so far. The software is pretty awesome
2019-10-01
Is been easy to use and edit to change documents or add to the document I am disappointed that I was promised 60% discount but you charged full amount
2022-04-06
How often does one get 5 star support?
How often does one get 5 star support?
Unfortunately the answer is not often at all.
But today was different.
I got 5 Star Customer Support from Kara on Team PDFFiller.
More importantly Kara was patient and guided me to work through the problem with my login issue.
Success all the way around.
Happy customer is a loyal customer.
Thank you Kara.
2021-12-01
I had an issue and emailed the company and not only did 2 different people respond immediately they resolved my issue within a few hours of me sending the email. I’ve never seen that quick of a response before. Very impressive.
2020-10-26
really great program
this was a very user friendly interface, no guessing what different tools do or where anything is located everything is organized and very simple but at the same im there is a lot of useful and needed options for editing the pdf, even a way to convert to other document styles and save...can share or and docs as attachment to contacts that you choose, and h\they have the option to edit and add to the doc as well. im also getting a totally free no gimmicks snags or hidden charges or fees and i mean legit its really free for real! highly recommend!!!
2020-07-21
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do I increase first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
How do you calculate FCR?
Calculating FCR is as simple as taking the total amount of feed consumed by the flock and dividing it by the amount of weight gained or the number of eggs produced. In other words, FCR equals input divided by output.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
How do you make a call flow?
Under Profile, select Tracking, Phone Calls. When the Phone Calls drop down opens, select Call Flows. 2At the top of the page, select + Add Incoming Call Flow at the top of the page. 3Select Basic Dial for a simple call flow that plays a greeting message to your caller and connects them to a recipient.
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