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this program is the answer to all who work with osha 300 log; thank you so much. Mahalo, and Aloha. Kalani Whitford / Safety Officer National Fire Protection Inc.

Kalani W

2015-04-08

So far works as advertised! professional version should include like a few business features to use like 10 times a week etc. That way I would give it 5 stars!

Henry C

2017-05-08

What do you like best?
Free ability to fill and sign documents from any computer
What do you dislike?
Inserting images is not intuitive, and no mechanism to copy-paste fields within and between documents.
Recommendations to others considering the product:
Use this!
What problems are you solving with the product? What benefits have you realized?
It is one of my most frequently-used online tools. It has spared me needing to have a scanner.

User in Medical Practice

2020-02-10

Love this!!! Can erase words from PDF's. You will love this program!!! There is an eraser feature that is the best thing ever. This allows you to change a PDF document. How many times do you need to modify a document, or wish it said something different, but don't have an editable version. With PDFfiller you can erase the verbiage, and replace it with something else. You can also easily place your signature on documents too. You can upload you own personal signature too.

Cassidy S.

2018-01-11

PDF filler works better than the pdf… PDF filler works better than the pdf editor app that is installed on my computer with Microsoft and Windows 11. I haven't tried all the features available yet, but so far I like the program.

Mal

2024-01-29

So far so good I think the app is very good, well worth the price. Some features would be really good to have on the offline app. Only had it one day but other than that the editing tools are perfect for my business needs.

Daniel Winyard

2023-08-29

What do you like best? I like being able to merge documents so easily and correcting documents. What do you dislike? That you cannot merge from the first page you have to view all documents in order to select the documents you want to merge Recommendations to others considering the product: In my industry, we are always on the go so it's nice to have something that is simple to use and meets the needs that I have. What problems are you solving with the product? What benefits have you realized? I do not have to go to the office anymore to scan documents when I am submitting an offer. It saves me time and effort.

Carly Ehinger

2021-02-18

I have found the software to be easy to use and has features that similar sites don't have. I have not yet spent much time to learn all of its features but I plan to. I would like to create forms and sell them on your platform. I would like to create some form that would allow a business to evaluate and identify its essential functions so that they may operate efficiently in times of, say a global pandemic.

Jose R

2020-11-25

I really like the capability of downloading forms, completing them and signing to send off. I wish I did not have to log in each time. That would be a great plus as I work for several clients and need the quick ability to do a form and send to them. Thank you Alice

Alice M H

2020-09-29

Instructions and Help about Load Contact Resolution For Free

Load Contact Resolution: easy document editing

As PDF is the most preferred file format used in business, having the best PDF editor is a necessity.

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Though many solutions allows PDF editing, it’s difficult to find one that covers all PDF editing features available on the market, at a reasonable price.

Use pdfFiller to edit documents, annotate and convert into other file formats; add your digital signature and fill out, or send out to others. All you need is in one browser window. You don’t need to download and install any applications. It’s a complete solution available from any device with an internet connection.

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Use powerful editing tools such as typing text, annotating, and highlighting. Add fillable fields and send documents to sign. Change a page order. Add and edit visual content. Ask other people to complete the fields and request an attachment if needed. Once a document is completed, download it to your device or save it to cloud storage.

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For pdfFiller’s FAQs

Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.

What if I have more questions?

Contact Support

How do you calculate resolution?

Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.

What is first contact resolution?

Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.

What is first time resolution?

In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.

Why is First Call Resolution important?

FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.

How do I improve my first call resolution?

Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.

How do you calculate your first resolution?

The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.

What is a good FCR rate?

Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.

How do I find the first call resolution?