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There’s a wide range of software that allows you to work with documents paperless. Some of them will cover your needs for filling and signing templates, but require to use a desktop computer only. In case you're looking for advanced features to get your paperwork to another level and access it across all devices, try pdfFiller.

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Taxman

2016-04-06

Excellent service and initially I had an issue which was a user issue and not the fault of this company. This is an excellent product and excellent customer resolving my issue immediately and to my satisfaction. Completely satisfied !!!

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Wan C

2017-07-03

I use PDFfiller on an iMac which does not have Flash installed. The main problem I have is that some of the text I deleted in a PDF file using PDFfiller appears to remain in the file. After I save the file, exit PDFfiller, and reopen the file with PDFFiller, the text I deleted was actually deleted and no longer in the file. So these steps serve as my workaround to this bug in PDFFiller on computers without Flash. I greatly appreciate the PDFfiller Help Team explains the reasons why the bug remains in the current version of PDFfiller, transitting from requiring Flash to not requiring it. Furthermore, as a software engineer myself, I fully accept the reasons for this bug to remain in the current, transitional version of PDFFiller. Thank you very much, the PDFfiller team. Wan Chan

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How can I improve my first contact resolution?

Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.

Why first call resolution is important?

FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.

How do I improve my first call resolution?

Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.

Why is it important to resolve a customer's issue within the first contact?

Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.

What is a good FCR rate?

Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.

What is the industry standard for first call resolution?

According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.

What is first call resolution rate?

For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.

What does first call resolution mean?

Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.

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