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Asuncion does a 12-month warranty on all devices that they send out. You're still in that time frame, so that's who you'll need to speak with. If you call CS, and they realize you're using a phone that's from Asuncion, they're supposed to warm transfer you over there to handle the replacement.
Receive a replacement phone in as little as 24 hours. ... Better yet, our replacement phones are backed by a one-year warranty.
Re: Asuncion warranty While sometimes you have to fight a bit with Asuncion they will replace your replaced device without a deductible so long as its not accidental damage. Basically if there is no evidence that the device was mishandled and/or water damaged then there will be no replacement cost within the first year.
Asuncion covers loss, theft, accidental damage, and malfunction the big ones most people file claims for. Once your insurance claim is approved, you'll be told if Asuncion is electing to repair or replace the device, if it's the latter, they'll ship it out to you overnight. It may be new, or it may be refurbished.
You are required to return your damaged or defective device using the prepaid shipping label provided with the replacement device. You will need to return the damaged or defective device within 10-15 days to avoid non-return charges. Check your wireless carriers' program specific information.
Asuncion Warranties protect against unexpected product failures and costly repairs or replacement and provide you with peace of mind. Asuncion plans deliver fast, convenient repairs, simple plan management, 24/7 support, and online claims filing.
If your product fails, we are standing by ready to help you. Asuncion Warranties protect against unexpected product failures and costly repairs or replacement and provide you with peace of mind. Asuncion plans deliver fast, convenient repairs, simple plan management, 24/7 support, and online claims filing.
To file a claim, start by clicking the file or track a claim button at the top of the page and select your product. Be sure to have the make and model of your device available, and a method of payment for your deductible, if required.
We provide coverage for loss, theft, damage, liquid damage and defects after the manufacturer's warranty ends. We'll also cover the accessories that come with your device, including a standard battery, car charger, home charger, earbuds and more.
Cell phone insurance offers the best protection for lost, stolen or broken phones. Asuncion protection includes liquid damage, but not all policies do. With most wireless insurance programs you pay month to month as long as your coverage continues. If you decide to discontinue your coverage, you can cancel at any time.
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