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When I first signed up, I only wanted a personal account. They system did not provide me with an option to choose, that I could see, between accounts. It automatically signed me up for professional and now I have to jump through a few hoops to cancel the pro and sign up for personal.
2015-02-25
at first it was a little frustrating and I am still having difficulty in put totals on one of the pages. How do i remove the 0, to replace my correct figure?
2015-08-21
I really like this app
I really like this app! Super easy to use, reliable and efficient.Also, comes very handy in this darker times we are living because signing documents (for example) as never been easier.
2020-04-15
They have a good product but I'm not in…
They have a good product but I'm not in need of a full year subscription. I was able to use their product for the one document I needed and they cancelled my account with little to no effort on my part. If I had a lot of documents I would recommend them.
2019-03-27
Enjoyable and functional.
Ease of use, functionality, and security features. I like the automatic lock out for the encryption and I enjoy the accuracy in identifying areas that need to be filled out.
That I cannot move folders within folders under the encrypted area. I would like to be able to drag folders into other folders. I would also like to merge more than 5 documents at a time.
2017-11-14
Hassle Free PDF Editor
All the hassle has been removed, I can enjoy my remaining time with my family. I can easily teach my student using PDF, and can easily send my signatures in every document to my boss. Everything is so convenient.
Its really hassle to sign contracts specially in Online, what I do before is I will print it and scan it again, before I'll send to my boss, or even some papers that needed to be signed. Using pdfFiller makes my life less hassle, I can easily put my signature in different papers as fast it can be, and immediately send via email to my boss. Since I have students, I need something that are very convenient and all topics in different PDF, I'll make it in one PDF so that my students will understand better and not using too many tabs, they can focus on one PDF only and make the student more convenient in studying. I can edit also anything I want in my PDF, I can easily put pictures, highlight the important words and removing text and pictures.
It cost an amount of price it would be better if it is for free so that many people can access and make their work also convenient.
2023-02-25
Wow!! I can not express how much of a life saver your program has been to me. Not only is it absolutely FREE! without needing a subscription, credit card or life story but the interface is user friendly with great options and choices. I love that I am able to download into my own drive afterwards and upload to any folder I choose as well. This is the first one of its kind that I have found, the features completely beat Adobe with the upside of not having to pay for three separate subscriptions of $14.99 to get one project done and downloadable to my computer. Thank you for thinking of the little people who need things like this. I am a Full-time student with very little extra income so again, I thank you sincerely, Karen (Portland, OR)
2022-01-09
I have used PDFfiller and it is a great time saver. By making any form to a can be filled. form online.. Its great to find a form that I need , but its not fillable, this fixs that... Their customer service is great, helped me the fist call..
2020-10-11
What a time saving document access and communication method. The ability to format it to meet the inner personal business need and send is fantastic! Great job and thank you to the Creator(s)
2020-04-22
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do you calculate resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
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