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Great, I own several businesses and am Senior Vice President at Colliers International (13,000 employees). I would like to speak with a business specialist next week to explore opportunities.
2017-02-22
Outstanding! I am getting a lot of good use out this program and it is saving me a lot of time. Very useful. I like how i can fill in and sign documents
2017-04-04
I was very impressed with all the option that were readily available to me. The library was amazing, and aside from business I found things for my children, as well.
2018-12-18
It works like a charm
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2018-02-20
PDF filler were fantastic.
PDF filler were great. I used the service when I needed and signed up the subscription service. I had a lot IRL things going on and forgot about it. They issued a refund anyways when I asked. Really great customer service from them when needed. Thanks to Jerome.
2022-02-01
Great app!!
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2021-01-23
Out standing customer service I emailed this company to stop…
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2020-10-08
Ryan on the Support Team was extremely helpful and patient. He walked me through all of the steps to complete the form to my satisfaction. Thank you Ryan for teaching me!
2020-05-21
Because of distance learning, I am sending assignments to my GED students, and then send back the answers for them to self-grade. This allows me to fill in the assignment and send it back effortlessly!
2020-05-17
Publish Contact Resolution Feature
The Publish Contact Resolution feature streamlines your customer communication process. It ensures that all your customer interactions are resolved efficiently, leading to improved satisfaction and loyalty. This tool empowers your team to manage contacts effectively, turning every interaction into an opportunity for growth.
Key Features
Centralized contact management for easy access and updates
Automated resolution workflows to enhance efficiency
Real-time reporting tools for tracking and analysis
Seamless integration with existing systems for smooth operation
User-friendly interface designed for quick adoption
Potential Use Cases and Benefits
Customer support teams can resolve issues faster, improving response times
Sales teams can track customer interactions, leading to better follow-up strategies
Marketing departments can utilize insights for targeted campaigns
Businesses can enhance customer retention through timely resolutions
Organizations can reduce communication errors, promoting clarity and trust
By implementing the Publish Contact Resolution feature, you can effectively address communication challenges. This feature provides your team with the tools they need to resolve issues quickly, keeping your customers informed and satisfied. Let this solution be the key to transforming your customer relations.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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