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I got confused a couple of times when using PDFfiller, but their customer support was outstanding; they immediately responded and were very helpful.
PDFfiller is a solid solution for filling out yearly tax paperwork on my Mac. I'll be using it every year now.
2015-01-20
SO FAR, I HAVE FOUND EVERY FORM I NEED. VERY EASY TO NAVIGATE. THE FORMS I NEEDED HAVE REQUIRED ENTRIES AND I WAS ABLE TO COMPLETE THEM. THANK YOU.
2016-08-02
I love that I am able to correct and hold prior to sending out my file for signature. I wish I could however have a authorization statement from the Calyx Point file to use more of there forms.
2018-04-06
I had the wrong EIN number on a…
I had the wrong EIN number on a 1099-misc.and it kept rejecting it until I got it corrected which made me frustrated until I saw it was an error in the EIN given to me and then I was glad that I used the service to correct the error.
2020-02-18
Excellent
Excellent! Very Convenient and affordable with everything I need at the tip of a finger. I would recommend this to any company. It makes things so much easier.
2019-03-21
IT WAS A GREAT SOFTWARE BUT I HOPE YOU…
IT WAS A GREAT SOFTWARE BUT I HOPE YOU CAN HAVE PESO CURRENCY TO PURCHASE THIS PREMIUM SINCE I AM STILL AT TRIAL USE.
2024-02-13
Intuitive & straightforward
This online software seems pretty intuitive to use and I've had a good experience of collecting signatures online, so far.
2022-11-23
Excellent customer service -- quick response time and great problem-solving ability. I found the PDFFiller app itself to be a little cumbersome to use. I'd hoped it would allow me to do what ***** does but for less money, but it was more like *********
2020-08-25
Trust PDF Editor
Overall, it's an excellent piece of software to utilize in your business or for personal document editing needs.
Allows for easy and quick editing of pdf forms so I can collaborate, sign, fax and send documents to team members and clients. Very helpful.
I have not any cons with the use of this software thus far, it's done everything i've asked of it with ease.
2020-06-27
Put Contact Resolution Feature
The Put Contact Resolution feature streamlines how businesses handle customer interactions, ensuring that all necessary information is easily accessible and resolved efficiently. With this feature, you can enhance the overall customer experience and reduce the time spent on repetitive tasks.
Key Features
Centralized communication history
Real-time updates on contact status
User-friendly interface for quick navigation
Seamless integration with existing systems
Potential Use Cases and Benefits
Improve customer service by reducing response times
Increase team productivity through better information sharing
Enhance decision-making with access to complete contact records
Resolve customer issues in a timely manner
In summary, the Put Contact Resolution feature addresses common challenges faced by businesses, such as misplaced information and slow response times. By utilizing this feature, you can ensure that your team operates more effectively, ultimately leading to happier customers and better results.
For pdfFiller’s FAQs
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What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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