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For general questions, contact Customer Service at 630-792-5800 or customerservice@jointcommission.org. For questions about The Joint Commission standards and requirements, visit Standards Interpretation. To report a patient safety event or concern about a health care organization, use our Online Form.
The stated mission of The Joint Commission is: “To continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value.”
Founded in 1951, The Joint Commission seeks to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value.
Improves risk management and risk reduction Joint Commission standards focus on state-of-the-art performance improvement strategies that help health care organizations continuously improve the safety and quality of care, which can reduce the risk of error or low quality care.
Joint Commission certification improves the quality of patient care by reducing variation in clinical processes. The Joint Commission's standards and emphasis on clinical practice guidelines help organizations establish a consistent approach to care, reducing the risk of error.
Joint Commission accreditation and certification means your organization complies with the highest national standards for safety and quality of care and is committed to continually improving patient care. Use The Gold Seal of Approval to promote your organization's Joint Commission accreditation or certification.
Call to have a Complaint Form mailed to you either through the toll-free line (1-800-633-2322) or by calling (916) 263-2424, OR. Use the Online Complaint Form, OR. Download and Print a Complaint Form.
According to JC AHO, a dozen hospitals have lost accreditation nationwide since 1998. “When you lose accreditation, you can lose third-party patients and payments. The problems were severe enough that JC AHO issued a preliminary denial of accreditation.
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