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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
Click the “Start” button and move cursor to “All Programs” to expand the menu, then click “Windows Fax and Scan.” Click the “Fax” tab located in the bottom left corner of the window. Click the “New Fax” button. Type the fax number you want to fax multiple documents to in the “To” field.
For traditional fax machines, it's recommended that you submit 50 pages or fewer. For an easier and reliable transmission, start with batches of 15 pages. Fortunately, online fax services are on the rise these days.
The number of pages you can send in one document is unlimited, but we recommend that you split faxes longer than 25 pages into smaller faxes and then send them one after the other. This will help to ensure successful transmission.
When sending a multiple-page fax, it is important to note the total number of pages, including the cover sheet, so that the recipient can be sure that she receives all the pages. Once complete, your fax machine may print out a transmission report that will indicate how many pages were sent.
For documents that contain mostly text it usually takes approximately 1 minute per page for the document to be delivered. For documents that contain graphics (e.g. scans of documents), or for faxes that are being sent through a slow phone line, it may easily take 5 minutes per page or more to be delivered.
The default max number of pages that the Brook trout Call Parameters allows is 30. Any faxes larger than this will fail when attempting to send. If the fax you are sending has fewer than 30 pages, it's still a good idea to check the max page settings before contacting support as someone else may have changed them.
The first thing to look for is a small icon next to the paper feeder on the fax machine. The icon should be a picture of a piece of paper with the top corner folded. If the icon has lines of text on the front of it then you should send a fax with the paper face up.
Face Down. When you insert the document you want to fax with the printed side toward the machine, the document's text and graphics are face down against the tray. The fax machine then pulls the document down the tray and scans the document's content.
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