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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
I found that my typing was faster than the rate that the data shows up on the screen. I didn't like that.
My attorney found this link for me, I was unaware that this was a system I would have to pay for. A customer service ticket was generated because I needed help.
2016-01-18
Great work all around. I don't understand how people still make uneditable forms, but either way you guys have been a life saver. The new features look great to.
2016-09-27
Loved the fact that it popped up in Google with the DOT form I needed, and allowed me to fill it out without any issues. The 7 Day trial is great and I will most likely keep for the year, due to the ease of adding in forms as well. Thanks
2017-10-24
It works great, but is very expensive for how often I will use it. I wish there was an option to purchase some sort of punch card or to pay per use instead of paying $20/month, which is outrageous if you are not using it daily.
2019-03-19
Works pretty awesome.
I edit pdfs on the regular using this software and it's very fast and easy.
It's very easy to edit pdfs. I have to edit multiple pdfs and I use this software. It's very beginner friendly and its a simple tutorial to show you exactly how to edit the files.
When you edit the text it's never the same font as the original pdf so it's very noticeable. If that's not a problem to you then you'll love this software.
2019-11-08
Easy to use, the functions are very intuitive
Easy to complete documents online and share electronically instantly
Pdf filler is very easy to set up and use. The monthly fee is at a low cost. Using this service makes completing and sharing electronic documents simple and efficient.
It is not free but is a very good value. You can try it for free to see how the program works but if you chose to use it, you will pay a small fee before you can print or send a completed document. Some pdf files are not compatible or are difficult to get the text exactly where I want it.
2017-11-24
It is a little difficult to figure out how to load an existing form with the saved name. I also had to Google how to enlarge the font. Most of the help directions are outdated, but I did finally figure it out after a lot of wasted time. I DO like the program in general and love being able to convert and save in a different format.
2024-07-22
Excellent, user friendly software after you familiarize and master the features. The free trial is a plus as well because I will continue to use the software through subscription.
2022-03-22
I really like the service a lot. It is user friendly and intuitive. I like that this also comes with Sign Now so that I can have all the forms I need for my business easy and accessible for me to get electronically signed.
I would give it 5 starts except in the Sign Now program the program should default to the text box for people to sign and then have the live signature be on a separate tab, so basically reverse what it is now. It is hard for some people to get to the text box for them to type their signature.
I use this all the time in my business and I would recommend it.
2020-10-18
Set Contact Resolution Feature
The Set Contact Resolution feature enhances your customer service experience, making it easier to track and resolve issues efficiently. By utilizing this feature, you empower your team to manage customer interactions effectively and provide timely solutions.
Key Features
Customizable resolution categories for tailored tracking
User-friendly interface for quick access and updates
Integration with existing customer management systems
Real-time reporting for performance insights
Notification system for follow-ups and updates
Use Cases and Benefits
Improve response times for customer inquiries
Enhance team collaboration through clear task assignments
Streamline issue resolution processes to boost customer satisfaction
Track trends in customer issues for proactive solutions
Maintain clear records of customer interactions for better service
By implementing the Set Contact Resolution feature, you address common customer service challenges such as delayed responses and unresolved issues. This solution not only simplifies the way your team operates but also fosters a more positive experience for your customers. You can confidently make informed decisions based on real-time data and insights.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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