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I like the idea that I can go back and fill in the parts of a report that I couldn't finish in one sitting. This will a big help to me in my newly appointed position.
2015-04-23
It has made work much easier. In the legal field we deal with a ridiculous amount of documents. Many IRS and government forms require some PDF filler, Adobe Acrobat does not do the job PDF filler can. To be able to access my docs from anywhere is amazing. The email, sign, fax, and all the other features make it actually fun.
2016-09-25
I have yet to use the on-line features. Still deciding if I want HIPPA files out there. I don't know where your servers are located, but if they are outside of the US then I'm concerned about where and what the privacy laws of the "domain" country are. I ran into this issue years ago setting up some legal files. All servers were required to be located within the US.
2019-04-17
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2019-05-03
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2020-04-14
Stumbled upon this site looking for an…
Stumbled upon this site looking for an easy way to put a pdf together. Great site. If you know how to work Adobe PDF platform, then this site will be easy for you to maneuver. Extra bonus is you get 30 days free to try it out. Literally, all of the features! Super awesome. Definitely give it a try.
2024-11-19
I absolutely love the forms i can find in the library that are so useful to everyday life. It is incredibly easy to navigate fill in the fields and just print.
2022-08-17
I was able to make a Loan Agreement in purchasing a Manufactured Home in Florida for my x-husband so we could have it and a POA for him at the closing on May 23, 2022. Thanks for your help in this free document service that finally worked for me. I live in Michigan and needed to protect my interest in this new home for him and two others that used to live in his Adult Foster Care Home in Grand Rapids, MI seventeen years ago. So I really appreciated your documents that we both will sign and he will have his Notarized at the Closing.
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2022-05-26
I mislead them on my intentions for the service level that I required. Once I brought it to their attention, I answered 3 questions; and the matter was immediately resolved. Outstanding customer service comms. !!!
2020-08-27
Stick Contact Resolution Feature
The Stick Contact Resolution feature streamlines your communication process, ensuring you connect effectively with clients and teams. By simplifying contact management, you can focus more on building relationships and solving issues.
Key Features
Centralized contact database for easy access
Real-time updates for accurate information
Automated follow-up reminders to enhance communication
User-friendly interface for quick navigation
Integration with existing tools to improve workflow
Potential Use Cases and Benefits
Enhance customer service by quickly resolving inquiries
Improve team collaboration by sharing contact details effortlessly
Increase sales by following up on leads effectively
Reduce time spent searching for contact information
Build stronger client relationships through timely communication
This feature addresses the common issue of disorganized contact information. It provides a cohesive solution that allows you to locate and manage contacts with ease, leading to improved communication and faster resolution of customer inquiries. By investing in the Stick Contact Resolution feature, you prioritize efficiency and connection in your business practices.
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What if I have more questions?
Contact Support
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
How do you calculate FCR?
Calculating FCR is as simple as taking the total amount of feed consumed by the flock and dividing it by the amount of weight gained or the number of eggs produced. In other words, FCR equals input divided by output.
How is FCR calculated in call center?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is FCR in customer service?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is FCR rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
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