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wonderful program wonderful program, very helpful for me, I scanned in my document and am able to type it instead of handwriting it, as is the standard in my office. Saves me a ton of time.
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2020-12-03

Store Us Contact Resolution Feature

The Store Us Contact Resolution feature streamlines how you manage customer inquiries and issues. Designed to improve communication between your team and customers, this tool helps you resolve problems quickly and effectively.

Key Features

Centralized communication hub for all customer interactions
Automated ticketing system to track and manage issues
Real-time reporting to monitor resolution times and trends
Customizable templates for consistent responses
Integration with popular CRM platforms for seamless management

Potential Use Cases and Benefits

Enhance customer satisfaction by resolving inquiries faster
Reduce response times during peak business hours
Maintain detailed records of customer interactions for future reference
Provide a better experience for both customers and support teams
Empower your staff with necessary tools to handle issues effectively

With the Store Us Contact Resolution feature, you can address customer concerns promptly. This tool identifies issues, tracks follow-ups, and ensures no inquiry goes unanswered. As a result, you build trust, improve loyalty, and create a more positive atmosphere for customer interactions.

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What if I have more questions?
Contact Support
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
Examples of first call resolution definitions are: The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
Definition of first call. a warning bugle call usually played 15 minutes before assembly (as for reveille or retreat)
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.

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