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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
In my experience, if you file your voucher correctly, and it doesn't get kicked back for anything, it will take 3-5 days for the voucher to be marked “PAID” and then another 24-48 hours for the money to hit my bank account.
Vouchers received April 1 are being processed for payment today (allow 3-5 business days for payment to post in your financial institution account). Travel vouchers are processed in the order they are received.
According to a Navy release earlier this month, travel claims are taking twice as long as usual to be settled. Joint Travel Regulations, or JR, require that travel claims be processed within 30 days of the date the service member's travel ended, but due to the backlog, it's currently taking TPC Memphis 60 to 70 days.
Army active duty, Reserve, National Guard and defense agency employees can also use may to check their status. Login and select “Travel Voucher Advice of Payment” from your main menu. Call 1-888-332-7366 (DSN 699-0300) the self-service telephone line to find out if your voucher has been paid.
Level 30 has 10 working days to approve the voucher. Once the voucher is approved by Level 30, it usually takes 1 or 2 business days for the payment to be made.
Defense Agency employees can check the status of travel vouchers in may. Login and select “Travel Voucher Advice of Payment” from your main menu. Call 1-888-332-7366 (DSN 699-0300) the self-service telephone line to find out if your voucher has been paid.
I'm just looking for an average time of a travel voucher to get paid. In my experience, if you file your voucher correctly, and it doesn't get kicked back for anything, it will take 3-5 days for the voucher to be marked “PAID” and then another 24-48 hours for the money to hit my bank account.
Check document status by logging in to DTS. Go to “Official Travel” vouchers or authorization, and then look in the “Sort by Status” column. Or, go to the digital signature page within the document. If you can access to DTS, contact your Defense Travel Administrator (DTA) to check the status of your document.
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