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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
How do I change the resolution status in Jira?
Locate your Workflow: > Issues > Workflows. Click Edit under Actions for your workflow. Select your “Done” transition, and Click POST Functions. Click 'Add POST Function > Select 'Update Issue Field' Select Resolution for Issue Field and the appropriate Field Value. Your browser does not support the HTML5 video element.
How do I edit status in Jira?
Select the Jira icon (,, , or) > Jira settings > Issues. Under ISSUE ATTRIBUTES, select Statuses. Click Add Status. Fill in the status name, description and category. Associate the status with a workflow step to activate it.
How do I change my Jira status name?
There should be no problem to directly edit a status name, even if it's used. Type “GG” and “Statuses”, find the corresponding status and edit it.
How do I undo a status change in Jira?
By default, there's no undo button to transition back to the previous status. If you want to transition “backwards,” you'll have to create a transition for that in the workflow.
How do I add a screen resolution in Jira?
Go to the Issues section of the administration panel and click on “Screens”. Create a new screen called “Resolution Screen”. Add to it the fields you want (including resolution). This new screen will be placed on the transitions going into the status “Closed”.
How do I add a resolution in Jira?
Select the Jira icon (,, , or) > Jira settings > Issues. Under ISSUE ATTRIBUTES, select Resolutions. Fill in the form below the existing resolutions. You can edit the name and description at any time. Don't name resolutions “Unresolved” or “None”: Click Add.
How do I change resolution in Jira?
Login to JIRA as system administrator. Go to Administration and go to Issues. Find Resolutions and use the “Add new resolution” option to create a new resolution called “Done”. Now when you try to close the issue, you will be able to set the Resolution to “Done”.
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