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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
PDF FILLER SAVED MY LIFE WHEN THERE WAS NO OTHER WAY TO GET THE JOB DONE. NOT ONLY GOT THE FORMS I NEEDED FROM EVERY YEAR...FILLED THEN OUT...SIGNED THEM AND FAXED THEM ALL FROM PDF FILLER. SO THANKFUL!!!
2015-09-23
Customer support was top notch. They resolved my print issues with my form. The reason I did not give it 5 stars and would not recommend is that I Googled for a form to fill out for a US Passport. I didn't expect to find one i could fill in on line. What was not apparent was that ONLY AFTER SPENDING 30 MINUTES FILLING OUT THE FORM did I find out I had to pay $20 to print, save, fax, email or share the form. Customer service was great, but did not want to sign up for a monthly pdf service or pay $20 for 1 form.
2016-05-02
Well it seems to work OK but I am not thrilled about the price, I haven't used it that much but for anybody that does a lot of form applications it seems like a goods program to have.
2016-06-17
Does what I need, the only thing is, it can be confusing when you try to log in, it takes you to another page instead of your actual account page so I have to search for something else to get to it, or I may just haven't located how yet, still good for what I need done.
2017-05-02
I have terrible handwriting and often end up having to tear up forms and fill them out again. Especially if the spaces provided to write information are small.
This program has worked perfectly for every single document that i have used it for. Very user friendly. Aligns text precisely.
Overall extremely satisfied with it.
2019-01-02
One of the most powerful PDF tools.
With PDFfiller we reduce considerable all of our copies and printing. Now, it's way easier to work with PDF and we don't need fisic paper in our desks.
It also reduce our costs since we use way less paper than before.
This software definitely have so many functionalities, that makes it almost impossible no use it all. The many options to edit and do whatever you want with the PDF makes this software one of the bests.
It could have a longer free trial period.
2019-06-07
What do you like best?
Very easy to use. Super helpful. I have to complete so many forms this is an amazing addition so I dont have to hand write everything.
What do you dislike?
I would say the price, but even that isn't bad. So nothing at all.
What problems are you solving with the product? What benefits have you realized?
Like mentioned above, I often have so many forms I need to fill out. I love being able to just write and fill in the things I need. To make them look very clean and professional.
2021-04-20
Best PDF editing software ever!
PDFfiller is the best PDF editing software I have ever used! What I love most about it is you can edit your documents then convert or share them however you please.
2020-10-13
SPEECHLESS HOW FLAWLESS THIS APP IS!!! I LOVE IT!
IT WAS SIMPLE, ACCURATE, AND VERY PROFESSIONAL! I'LL NEVER USE ANOTHER APP. EVERYTHING I NEED IS WRAPPED UP IN THIS SINGLE PROGRAM!!
2020-07-02
Contact Resolution Feature
The Contact Resolution feature simplifies the way you handle customer inquiries. It allows you to streamline communication, ensuring that every interaction leads to a quick and effective resolution. Imagine reducing response times and enhancing customer satisfaction effortlessly.
Key Features
Centralized communication hub for tracking inquiries
Automated status updates for customers
Detailed reporting on resolution times and outcomes
User-friendly interface for agents
Integration with existing customer support tools
Potential Use Cases and Benefits
E-commerce websites can resolve order issues faster
Customer support teams can increase efficiency and reduce workload
Service providers can enhance customer loyalty through better support
Sales teams can follow up on inquiries swiftly
Organizations can track customer feedback for continuous improvement
By implementing the Contact Resolution feature, you tackle common customer service challenges head-on. You can minimize confusion, ensure timely follow-up, and ultimately strengthen your relationship with customers. This feature transforms how you address inquiries, leading to improved satisfaction and loyalty.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
How do you get the first call resolution?
Ensure Quick Response Time. 60% of customers believe that one minute on hold is too long to wait to speak to customer service. Consider Live Chat. Offer Seamless Bot to Human Support. Focus on Customer Satisfaction. Keep tabs on FCR Success. Offer Multi Channel Fluidity.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
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