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Excellent service, however, I would have liked to have known there was a fee prior to filling out the form. I just assumed it was a Royal Bank form as that is what I googled.
2014-05-07
Works OK so far. I'd like to be able to move/drag text so it is better aligned (After using it for a while I found I could make it work like I wanted it to).
It was nor intuitive; it required considerable fiddling with
2014-12-10
I struggled a bit when the form was completed because I failed to see where the "Print" button was located, but a rep from Customer Care (Paul) helped me and I was all set. Looking forward to exploring and using the PDF filler site frequently.
2019-07-29
I do like the ease of use as this is the first time I have used a PDF application. I have just started using Adobe and unfortunately I think I like that better. Not positive yet.
2019-12-02
Subscription ID: ht4j52
Subscription ID: ht4j52 PDFfillerGreat response from the support team! They answered my request and solved my problem in a few minutes.
2020-03-01
it was nice but costly
i can easily edit pdf files
what i like the most about this software is that it is flexible and there's a lot of things you can do with the pdf file with this
what i like the least about this software is that it not free, compared to other existing pdf editor, its an disadvantage as i might say
2018-03-28
CUSTOMER SERVICE THE WAY IT SHOULD BE!!
I was using pdfFiller to edit divorce documents I downloaded from the Court Clerks website. Being able to edit these documents was going to save me around $500 in attorney fees. When it was time to save and print I was directed to purchase the subscription. There are 2 options... you can pay for the whole year at once (paying $8 per month) or you can pay $20 per month and be billed each month. I accidentally authorized the whole year @$96 to be charged to my debit card. This was not my intention but I knew it was going to be such a hassle to get them to refund my money that had already cleared only to spend $20 with them. I contacted support thru the chat option anyway and found I was very wrong in my assumption. I was connected to Ray who in less than 5 minutes had refunded the difference of $76 back to my card and was inquiring if there was anything else I needed help with. This is how customer service should be and very rarely do I experience anyone who should bear the title of a customer service representative. THANK YOU RAY FOR YOUR HELP AND PDFFILLER FOR HIRING COMPETANT ENJOYABLE PEOPLE TO DEAL WITH YOUR CUSTOMERS.
2022-04-17
pdfFiller is great! Tons of documents, and easy to use. If you have any questions, the support staff is very helpful. I strongly recommend pdfFiller.
2021-07-13
Makes Working Easier!
My experience has been wonderful. I cannot complain one bit.
Who doesn't like to be able to edit or create PDF forms! I handle tons of PDF and word document forms all day and this software is most definitely helpful in completing my tasks.
Are you kidding?! There are not cons at all. PDF filler literally keeps me from having to print documents to fill them.
2021-06-24
Write Over Contact Resolution Feature
The Write Over Contact Resolution feature streamlines your communication process, ensuring that every interaction is clear and effective. This feature allows users to override previous contact resolutions, providing a fresh start when handling customer issues. Whether you are managing support tickets or responding to customer inquiries, this tool enhances your service delivery.
Key Features
Override existing contact resolutions with a few clicks
Maintain a clear history of changes for better accountability
Customize resolutions based on specific customer needs
Integrate seamlessly with existing customer relationship management systems
Enhance collaboration among support team members
Potential Use Cases and Benefits
Quickly address customer feedback and modify solutions as needed
Handle complex customer issues without losing track of previous communications
Provide tailored responses that reflect your commitment to customer satisfaction
Increase team efficiency by reducing the time spent on resolving disputes
Strengthen relationships with customers through improved response accuracy
This feature directly addresses the common problem of inconsistent resolutions in customer service. By allowing you to revise previous solutions, you can ensure clarity and accuracy in your communications. As a result, you foster greater trust and satisfaction among your customers. Implement the Write Over Contact Resolution feature and enhance your service quality today.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do I increase first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
How do you calculate FCR?
Calculating FCR is as simple as taking the total amount of feed consumed by the flock and dividing it by the amount of weight gained or the number of eggs produced. In other words, FCR equals input divided by output.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
How do you make a call flow?
Under Profile, select Tracking, Phone Calls. When the Phone Calls drop down opens, select Call Flows. 2At the top of the page, select + Add Incoming Call Flow at the top of the page. 3Select Basic Dial for a simple call flow that plays a greeting message to your caller and connects them to a recipient.
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