Excellent customer service/IT I had occasion to need assistance in performing a...

Excellent customer service/IT I had occasion to need assistance in performing a certain process within this program suite. The IT person with whom I was connected (Joyce) was courteous and professional. She determined the solution to my problem taught me what I needed to know in a matter of minutes. I had made two previous attempts to resolve this earlier in the day, but once I was online with Joyce it was resolved quickly and easily. She is a gem.